We selected Total Home to change all windows in our home. Windows look good, but the Energy Ratings of most windows are worse than in the quote (in the quote - ER 46, in reality - ER 43). If we had known we wouldn't have hired them because other companies we talked to had ERs 49 and 50 and one of them had only a slightly higher price.
They said that it was Vinyl Pro's (manufacturer's) fault (the Energy Ratings in their system were not up to date) and sent us to them. Why? We signed the contract with Total Home, not directly with Vinyl Pro!
Total Home offered no compensation, no re-dos. At first, they were even dismissing the problem by saying "In terms of numbers on stickers you should not refer to the quote but to contract only, which states that all windows will qualify for the higher rebate." There are no ER values on their contract!
Also, we still have to fix the window box (not included in this contract), and two contractors who came to estimate laughed at their caulking work (photos attached).
Alex was ok - photoshopped how certain windows would look to help us decide on windows' type. Windows look better than our old windows, but they are not what we agreed upon.