I had my main drain back up in the HVAC room with sewage spilling all over the floor. I called Restoration 1 and they were immediately responsive with empathy and professionalism.
Dispatch (Ashley) clearly explained what I was to expect next and ensured that they got a crew at my home within 2 hours of my original call (which is unfounded give the COVID environment we've been experiencing.
The clean up crew showed up, took stock of the situation, told me exact how they would remediate it, priced it out for me, and got to work. The Tech (Andy) exemplified utmost professionalism in this work and completed the whole job in 2 hours, keeping us calm the during the process.
After completing the job, he again advised what we should doing to ensure the infected area stayed dry. It was the most pleasant experience given the rather foul situation we were dealing with.
This is the 2nd time I have engaged this company for remediation work. I highly recommend them
- Company Response
Thank you. Always happy to help.