Our experience with Restoration1 has been stellar. We had a sewage back-up in our basement, which destroyed all of our flooring and bottom part of the walls, cabinets etc. We called in a plumber who determined the issue was on city property but who recommended Restoration1 to do the emergency clean-up service. We were very happy we went with this company. The crew showed up within 30 minutes, and went to work immediately. They took meticulous care to ensure that everything that was contaminated was removed and cleaned. They pointed out problems we had as they went along and addressed them one-by-one professionally and expeditiously. Ken and his team did an excellent job clearing and cleaning our basement, which was done within a matter of days. The team seemed very well coordinated and professional. In the end, we felt we made the right decision going with Restoration1 because they worked for us instead of the insurance company and made sure to do a thorough job and had our best interest in mind (rather than the insurance company's). Eric (the owner) was very pleasant to deal with and was responsive to all our questions and dealt with our insurance company directly. You can right away tell that he cares greatly about his customers and he stands behind his service. I would highly recommend calling these guys in the unfortunate event you need to have emergency work done.
- Company Response
Thank you, glad we could help.