- Approximate cost of services:
- $3,500.00
- Company Response
Hi Joe,
Thank you for taking the time to share your experience. It was a pleasure serving you and we look forward to taking care of your hvac needs in the future.
Hi Joe,
Thank you for taking the time to share your experience. It was a pleasure serving you and we look forward to taking care of your hvac needs in the future.
Tankless water heater warranty replacement/feeling ripped off
Hi Cate,
I'm glad to hear that the installation technicians were polite and obliging. We went out of our way to help you since the installing company of your existing tankless was unable to. We did what we could to ensure you received your warranty tankless at the lowest possible cost and in a timely manner, saving you from having to purchase a new unit for $3000+. We have to charge a fee to send a technician to your home to diagnose the issue and charge for his time there. I feel it should be noted that he only charged the basic call out fee, and one hour of labour, although he was there for 2.5 hrs. The technician was required to speak with Rheem to get authorization to warranty your unit. We were also troubleshooting a pressure issue that had caused considerable damage to the existing tankless that the last installation company(s) were unable to properly diagnose and repair. We had to send a truck to pick up your new unit and 2 fully licensed and experienced technicians to your home to install the replacement unit and expansion tank. The discussed fee covered this and additional materials that were required. Once the unit is removed we need to complete the required paperwork and deliver the defective unit to a distributor so it can be returned to the manufacturer. Additionally we have to pay for the unit at full price and await a refund which also requires administration. I apologize I wasn't available to speak with you that afternoon. I was out of the office overseeing different job sites, however my technicians are able to reach me on my personal cell if they need to. Company policy is that we don't start any job without first explaining the costs to the customer and getting their approval. We received approval from you when the technician explained the cost and procedure for the process in a written estimate, which you acknowledged and signed. Let us know if there's anything else we can assist you with in the future.
Cleaning and repairing furnace and fireplace
We always appreciate it when customers take their time to let others know they were satisfied with their experience. Thanks again and we look forward to helping you in the future.
Thank you so much Carole for taking the time to write a great review. It was a pleasure doing business with you and we are here when you need us in the future :)
Thank you Terri, it was our pleasure and we look forward to serving you in the future.
Thank you Steven for taking the time to write such a positive review. We truly appreciate it and look forward to serving you in the future.
Thank you very much Sabrina.
"The comfort you deserve, at a price you can afford"
We are located in Barrie and Collingwood and service all surrounding areas.
At our core, we prioritize the comfort and well-being of you and your family above all else. It is our utmost priority to ensure that every interaction with our team and services is met with the highest level of care and consideration for your needs.
We believe in fostering long-term relationships with our clients and team members alike, and understand that building trust and reliability is key to achieving this. By prioritizing your comfort and satisfaction, we strive to create a lasting bond that goes beyond a single transaction or service call.