Jacuzzi Hot Tubs Burlington

1. April, 2, 2020 I called because our heater was not working. Technician came out and said we needed a new heater. $168.00 for service call.

2. April 24, they replaced the heater. I filled the tub, and the heater still did not work. $682.00 for heater

3. Technician came third time and said it was the motherboard that was the problem and he would order one.

4. I called and said there was a minor leak that also needed to be fixed when the motherboard was changed. The blower was working at that time.

5. May 8, technician changed the motherboard and said he fixed the leaks. The heater worked but the tub was leaking badly, much worse than before he fixed the leaks. 1 cup every 30 minutes instead of 1 cup a day. Blower did not work after the motherboard was changed. $1,865.00 for motherboard

6. Technician came out and fixed the leaks he created, but that was not the source of the original leak .I fixed the original leak and when I filled the tub, the blower would not work and the temperature setting on the heater went down every time the blower button was pressed.

7. I sent 1 service email and 6 or more phone calls. Several weeks before I got a response.

8. Around August 21, technician came out when I was not available and fixed the problem with the blower button changing the temperature. But the blower still does not work. It worked before the motherboard was changed. They did not care just wanted $168.00 for the service call.

So, 4 months later, $2,883.00 in charges plus a large water bill from draining and filling the tub several times, and I still don’t have a fully functioning hot tub.

I have a background in aeronautical maintenance engineering, so I have some experience with mechanical, electronic and electrical systems.