Customer service/administration/no contact
They seem to have a huge miscommunication problem amongst each other in the office and amongst customer service with clients.
The lady at the office doesn't seem to be very organized, contacting me 6 months later for something that she was suppose to follow up on, then tried pinning the blame on me that is was my fault for not contacting them? Then she continued to state that she and the manager Paul have been trying to contact me for the last few months, which isn't true as I do have voicemail and call display. Nope no calls. Also mentioned that I spoke to Paul a little while ago and he didn't say a word to me.
They also didn't warn me when their guys were showing up and they practically pounded my door down when I didn't answer.
Communication skills really do go along way when dealing with customers.
Am I suppose to doing quality control on their company, I don't think so.
- Approximate cost of services:
- $6,000.00