Niagara Window Washing

Window & Gutter Cleaning
THOROLD ON L2V2R9
Write a Review
Write a Review
HomeStars
Window & Gutter Cleaning
Niagara Window Washing
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

60%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Niagara Window Washing

Average customer rating:
8.1 10 (28 reviews)

Sort by

Mike Lico from Hamilton
Mike Lico from Hamilton
1 review Hamilton, ON
0/10

Eaves Trough Cleaning

Incomplete work. The job was to clean the eaves troughs all around the house. They left debree in the eaves on the back of the house. They did not touch the eaves troughs at all in the front of the house. I cannot determine whether or not I would recommend this company to family and friends yet. They stated they would return when they are back in the area. They have not returned yet. Lastly, they did not leave a r receipt for the work done. I asked for a reciept via e-mail, but still have not recieved it. Please review photos attached.

1 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi Mike,

As promised, we returned to get the small section that was missed last week. Again, we apologize for the inconvenience. - Ken

Shon D. from St. Catharines
Shon D. from St. Catharines
1 review St. Catharines, ON
10/10

Window Cleaning

Niagara Window Washing was the first company to call me back when I went online to find a window washing service. They were also the only company to have a nice website with an online quotation service. It was great to get a price estimate online within minutes. The service was friendly, fast and reliable. I will call them for window washing again.

1 of 1 people found this review helpful.
Was this review helpful?
Hoa Ly from Hamilton
Hoa Ly from Hamilton
1 review Hamilton, ON
0/10

window and gutter cleaning

They charged for services they did not provide, and it was a nightmare on scheduling and getting a refund by them and credit card company. They cancelled multiple times due to weather (which is understandable), once without notice, and a second the day of. In the end we were charged a cancellation fee when the company couldn't confirm services in light of above. We paid for window and gutter cleaning, but only gutters were cleaned. When this was brought to their attention, they falsely stated on completing the service, and defaulted to their streakfree policy, as long as we paid their cancellation charge. They did not offer refund and falsely stated to the credit card company that services were fully completed. I have photo evidence of untouched windows should you be interested.

0 of 2 people found this review helpful.
Was this review helpful?
Company Response

As client stated, after some delays due to weather and several day-of-appointment client side cancellations (Cancellation fees billed, but never paid), all services were provided as ordered in May of 2014.

Client contacted us to let us know they were unhappy with the windows and a FREE second cleaning of the windows was offered. They refused the free 2nd cleaning and instead we were informed that they had processed a full charge back for all services preformed (Exterior windows & the non disputed gutter cleaning).

Now that the charge back has been resolved, we would be happy to extend our offer of a free exterior cleaning in the spring of 2015.

Please contact us by E-Mail to redeem the free cleaning.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Niagara Window Washing

Niagara Window Washing is a Window Cleaning company based in St. Catharines, Ontario. We offer window washing, power washing and gutter cleaning services to all of Niagara. Get and Instant Online Quote at NiagaraWindowWashing. com/ quote (Remember to remove the space in the link! )
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Window & Gutter Cleaning pros in Thorold?