We hired this company to get black-out blinds installed in our room and another room. The sales person, Paul came and took the measurements and advised us that there would be a minute amount of light seeping from the sides in our room because of the angle of the windows. That was the only complication he mentioned and assured it wouldn't be very significant. So we went ahead with the order and selected the colors and models and signed the agreement. The day of the installation, May 4th 2016, was when the nightmare started. To being with, the installer did not seem to know what he was doing, he was asking us for information on which panel should go on which side and at what angle. This is information which a professional should know about. He installed the blinds in the other room (which we are happy with)but when the blinds were installed in our room it turned out that there was a lot of light seeping from the sides, and this was quite significant, not minute. After contacting Paul about it and sending him a picture of the shoddy job, I was told that he had checked with the office and the office manager Diana and that the issue would be fixed completely in the next visit. So we made the full payment to the installer in cash assuming that this would be fixed.
When the guy came on May 25th to fix the previous installation, it turned out that the side light seeping issue was only fixed on one side. Although I was assured that this would be completely fixed in this visit, that was clearly not the case. So I contacted Paul again and sent him another picture, the same day. Once again he told me that he would have the office look into it again and get it fixed. By this time I was frustrated with the number of attempts made to fix the issue and told him that if the third attempt doesn't result in a satisfactory job, then I would want the money back for the blinds installed in our room only. He then responded to say that he thinks I would not be satisfied with the job even after the third attempt so he said that he checked and confirmed with the office and that they would send someone back to take the blinds back and that person would also bring the cash then for the refund.
So they sent the guy back to remove the blinds on May 30th but they did not send the cash with that person. So I sent that person back saying to come back with the money, as i was told by Paul, and then remove the blinds. After sending the person back I contacted Paul again about the fact that the person showed up without the refund. He asked me to contact the office manager Diana. I managed to speak to Diana the next day who also said that she will look into the matter of how much of the money will be given back and also when to send someone to take the blinds down and that we will be getting money back. She said that she will call back on June 3rd with the time the person will be sent to take down the blinds with the money.
I received no call on June 3rd nor on June 6th. So I called her on June 7th and she told me that she had forwarded my case to this person called John. I spoke to John on June 8th. When speaking to John he said he looked at the picture of the work and in his opinion the job was done perfectly and nothing further could be done. He also said that I was not an "informed consumer" and should have known and expected that the amount of light seeping through would be at that level. I told him about what I was told by Paul and Diana that I would be getting the blinds taken down and would be getting a refund for them but he blatantly denied giving me the money back citing the agreement and also said that we can take him to court over this. I told him that this was wrong and that he is going back on the word given to me by both Paul and Diana and he just closed the phone on me. His attitude was condescending and rude. I am extremely frustrated and disappointed with the lack of professionalism in the job and with their customer service.
