Terrible experience, avoid this company, rude and unprofessional
First of all I have to say never trust R&B Plumbing company. Extremely rude and unethical customer service and phone receptionist. They charge over rate and over price, can't finish a job and on top of that they will create more issues and problems to your house.
On October 4th , 2023 I contacted R&B Plumbing and Heating company to report a flood happening to my rental property in basement. The phone receptionist Justin answered and the first thing he asked for was for my credit card, because money is the only thing they care for. No good service no ethics !
Since it was a rental property and I as a landlord I am responsible I gave my credit card info to Justine (never do that!!!!! I ended up getting charged for stuff I never asked for.
Justine informed me they are booked up for the day so they need to charge me for emergency rate which again I made a huge mistake and didn't questioned him why! He said a plumber will be there between 4:00 to 6:00 well they didn't show up and whenever I tried to contact the office I didn't receive any response The plumber finally showed up at 7:30, 2 hours and a half after promised time for a flood! They immediately charged my credit card for $570 for an unfinished job !
According to my tenant who is a very reliable and honest person the two plumbers didn't know what they were doing and they were very lazy and lame they spend some time and couldn't fixe the issue . Then they broke their snake in the drain and left the property and said they need to bring and excavator to remove the broken tool they broke in my drain.
October 5th Justine calls and in a very rude manner said they need to send and excavator company and I said no way! I am not agreeing to excavator since they untrained plumbers broke something and I don't need excavator estimator. Justin ignored me and send an estimator charged my credit card for $966.42 !
I call the R&B, again very rude response from them. They said they will send someone on October 10th. So the flood is going on the pipe is clogged and they tell me to wait another 4 days, when they already charged me three time more than what usually costs,
If you are reading this review to yourself a favour and do not contact this company, staff rude and impolite, plumbers do not know what they are doing and they charge you way too much!
extremely dissatisfied ! specially with customer service and manager!
- Approximate cost of services:
- $1,600.00
- Company Response
Hello Future Customer,
Some of the review you just read is true! It's true, R&B was called out because there was so much water in the basement of this house that the heating and hot water systems were rendered inoperable.
It's also true that this flood was caused by a lack of preventative maintenance of a home's exterior drainage system: the storm sewer system clogged and backed up, flooding the inside of a house. Often roots looking for water can grow into the storm sewers, especially in years of drought, and not only clog them, but also break the pipes apart causing cave-ins and other issues. Occasionally stubbornly entangling the very machine intended to clear it.
And finally, it's true that this was very distressing for this individual as a landlord, with cold tenants. The time and costs involved in repairing neglected drainage can be significant, including sometimes needing to dig at the place where the pipe has broken and repairing that section.
R&B is fully transparent in our pricing model and all charges are reviewed with our customers before we schedule a call. Despite that, some customers do have questions. As always, we encourage customers with questions to engage in a calm, respectful dialogue to resolve them with our staff.
R&B Plumbing & Heating takes great pride in our customer service and in the abilities of our staff. I commend them for their patience and professionalism in this situation in particular.