Double Charged for Incomplete Sink Repair
Technician came for simple sink repair without the necessary parts (despite thorough pre-discussion), too late in the day to buy anything. Came the next day tried to fix sink and only partially succeeded (taps were affixed the wrong way around, sink still leaked). Worst of all, credit card was charged (without discussion) for two callouts, even though nothing was even attempted the first time. Multiple requests for refund were ignored. Stay away at all costs!
- Approximate cost of services:
- $561.00
- Company Response
No need to stay away! It's true, despite our best efforts and planning, sometimes we cannot arrive with everything we need to complete a repair and have to return for a second visit. Similarly, we do our best to work to the highest standard. Rest assured, any warranty work would be completed without charge or delay.
Our service charges are based on time, not visits and we always review our rates and billing practices prior to booking.