Heritage Renovations Windows And Doors

I tend to not write reviews but after this experience and having heard many many more people comparing about the same thing I feel it is necessary to warn future customers of this company. The reason we went with this company was because 10 yrs ago when we first looked this was already a well received , old family, London company. The initial consultations were patient and well guided - it seemed. I won't go into every single upsetting detail: but let's just say: since the young people have taken over the company it doesn't seem to be the same anymore. They are slimy, pushy, to the point I would call it bullying.... after the deposit check was cashed the service went down to pretty non existing. We would receive I don't know how many reminder emails and phone messages a week, sometimes twice a day leading up to installation day.

- there were wrong trims installed, one of ten window was supposed to be frosted ("you signed the contract"- well, hell !! Is it my fault that the one of the guys who came to measure didn't add this 40 $ cost on?!?! and I didn't catch it in the fine print that I was confronted with in the foyer while holding open the hand for the deposit check!), and one of the trims is even patched!!! We were not informed that none would be finished completely, all just prime , so painting is extra, then the cladding was not as discussed (match to the existing windows, next to them).

When we called in they were very friendly - in words and on the surface,. In words they kept saying that they want happy customers no matter if they order 1 window or 20 , but when I asked them how they intend to do right on this situation they just kept insisting that I signed the contract . We went in circles for an hour after which I just hung up. I reported it to KV that we will not be interested in Heritage to install our remaining windows and doors and requested other distributors of their product in the area.
I should add that the pushiness became apparent the they were eager to install even during lockdown and of course had to reschedule as we were not comfortable at the time, But they equally bullied to make decisions on trims within a day or so- without submitting samples (you can go online and look at Northpole's website" - Excuse me?! How tf are you supposed top make a decision with a drawing instead of a real sample!?!)

It is interesting to see now that this story is not a singular one. Also, I have heard a number of people on Facebook Neighboirhood Pages talking about the quality having gone down considerably and them not expecting that this company will exist much longer.

I don't wish ill to people trying to make their livelihood: but this brother-sister owner team seem to have grown up a bit too much with a golden spoon and their way of running the business with poor quality , lack of willingness to do right, bullying methods, and not admitting mistakes needs some rude awakening. that kind of business owner does not deserve to just ride on their parent's hard work of building a business.