Don't use this company. They did not care to completely go over the look of the windows and now we are stuck with windows and capping that don't match. Totally disgusted with lack of customer service. Please do your research and use another provider who will sit with you and carefully go over exactly what you want. Trust me.. I learnt the hard way.
- Approximate cost of services:
- $43,000.00
- Company Response
Heritage Renovations cares A LOT and we worked with you over a 9 month period on quoting and revising this project for you. We had a Project Specialist first attend your home to gather your requirements in person and we provided you a detailed written quote in plain language including pictures. We then followed up with you over the next 9 months helping you complete your rebate and loan application as well as working with you on bridge financing.
When you decided to proceed with the quote we had a Re-Measure Technician come to your home and go over the quote, answer any questions and finalize the measurements. You then signed off on the detailed contract.
Heritage Renovations could not have been more thorough or detailed. If you had asked we would have met with you additionally in your home or the showroom. We always want every question answered prior to a customer signing a contract.
We did sit with you and carefully go over exactly what you want – multiple times.