Had Austin out today to take a look at shower valve/diverter that was malfunctioning and producing a severe vibration when cold water was called for. Had another outfit in and their immediate recommendation was cut into the wall and replace the entire valve with a different make.
Austin hadn't done much work with this brand before but methodically took it all apart, tested it, made adjustments, and when he put put it all back together the issue was resolved. He gave me pictures of the parts that I could attempt to purchase myself as a next-level solution if the fix didn't hold and said he'd be happy to come install those if I needed help. We talked about a couple of other potential future jobs and estimates. If I go forward with them, I'll be asking for Austin again.
- Company Response
Thanks for the thoughtful review. Austin is a great tech and we are lucky to have him . I will pass this on to him