We had been looking to finish our basement for the past year and finally after sifting through many reviews on Homestars, we contacted 6 different companies to provide us with a quote. Domilya Group was the fourth company to quote. We were immediately very comfortable with Rachid; he was just the nicest person, very friendly and professional, and it was obvious that he was genuinely passionate about what he does. He spent a lot of time with us, taking measurements, answering all of our questions, showing us pictures, and giving us design ideas. He also explained in detail the materials he used and why and showed us pictures of some correct and incorrect ways to build/install certain things which enabled us re-review previous quotes more closely and to ask more intelligent questions of the contractors that came in after him.
A couple other things that set Rachid apart from the rest were that he:
Showed us all his licences without us asking.
Included building permits as part of his quote (did not try to pass off proper permits as “optional” or try to discourage them - many others did - which gave us more assurance us that he is an honest person and confident in his work).
He also did not ask us anything about how many other quotes we got and what other prices we were quoted etc. (always awkward questions for homeowners and it showed he stood by the value he knew he would provide for the price).
The work included open concept living area, installation of new 3 piece washroom, and laundry area. Heba was very kind and patient and came over in advance to explain the how the process would go and to make sure all our questions were answered. Andre, and Nav were also very professional, meticulous, and clean. We really felt like everyone was fully invested in the project. We were always welcome to check out the progress. If, along the way, the team thought of a different idea for layout or materials that they thought would suit the space better we were always informed and asked about our preferences, even if it would mean that they would have to undo some of the work they’d already started. They worked a few late nights and weekends to ensure everything would get done in their 3 week timeframe and we were always comfortable with them coming and going even when we were not home.
We’re so happy with the final product and are incredibly grateful to Domilya for the beautiful new space and the stress-free renovation experience we had. We will definitely recommend this company to others. ~Andrea & Viresh
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- Company Response
A & V, We appreciate your kind expressions of appreciation, and are especially grateful for the opportunity. Customers like you are actually the foundation of our business success and we want you to know how much we appreciate you. Value, trust, and peace of mind are treasured in business today and we will ensure that we will continue to deliver those in our relationship. We are proud to welcome satisfied clientele and look forward to many years of working together. Thanks again for the referrals and spreading the good word about our company.
Rachid malki, domilya GROUP, 647 300 1242