My Neat Freaks

I booked an appointment with My Neat Freaks over a month in advance, and was really excited to have a professionally cleaned house right before Christmas in 2012.

I left my house unlocked and a note for the cleaners, as well as my own products for them to use (the company told me they used Mr. Clean and of course I prefer eco-friendly products). I also left my Dyson out for them to use and some Purdy's chocolates to thank them. I also specified that I wanted my living room, kitchen, bathroom and hallways done.

I am a normal person with dust and crumbs under my couches/ottoman, and along the edges of the kitchen and of course under the fridge.

I left for an hour, came home and they had been and left. They did not leave me a note or a checklist, and I was very disappointed that my floors hadn't been vacuumed or washed. I then noticed that my living room hadn't been dusted, my kitchen sink hadn't been cleaned, and my bathtub still had that pink stuff around the grout (gross I know but again, I left it there because I was paying for people to clean it for me!)

I emailed the company to let them know my floors hadn't been cleaned. The response was, "Anything that is important for you to have cleaned very well will take more time to do and should have been noted beforehand to accommodate the schedule." I responded that I assumed that the floors would be vacuumed and washed as that is what I was told the service provided (seems obvious that a customer would expect a maid service to wash their floors... or is it just me?)

I am so disappointed in both the service and the response from the company. What a waste of money.

Living Social had a deal for 3 hours of house cleaning for half price. I had never heard of this company but decided to take a chance on them. I was told to develop a list of the jobs I wanted down, no restrictions. I decided to get some "spring cleaning" jobs done - washing cabinet fronts, appliances, baseboards, mirrored closet doors and wallls. Rachel, Rachel, the young lady who cleaned for me, was amazing. She was cheerful and pleasant. She reviewed the lst with me and then went straight to work. I went bback to work and returned just before the 3 hours was up. Rachel was jg up washing walls and had done a fabulous job. I am recommending My Neat Freaks to all my friends.