We bought several items for our new house last year and the sales associates were very helpful (though you can tell they're eager, they give you space if desired).
The problems came after we ordered. We asked for our couch to be delivered after noon. The driver phoned early and asked if he could drop off the item in the morning. Unfortunately we were not there. He seemed a bit annoyed that we would not be available until after noon and arrived at noon on the dot, and even stated that he would leave if he could not deliver the item at noon. (Which, fine, miscommunications happen sometimes with deliveries).
However, we had a second miscommunication in regards to the delivery of our rug. We received it by picking up from the Deerfoot Meadows location and upon discovering it didn't fit the space, returned it. However, the employees were very upset that we returned it to the store, rather than the warehouse. Since we had picked it up from the store, we didn't see the issue in returning it the same way.
The moral of the story is that although the items are lovely, please be wary about items that need to be shipped as the service can be a bit lacking. Overall, I would shop here again, but just for small items that I can pick up myself.