Am Group Of Companies

Windows & Doors Installation & Service
207 Exeter Road London ON N6L 1A4
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Reviews for Am Group Of Companies

Average customer rating:
9.1 10 (304 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

installed in May '20 small trough and downspout to resolve wet wall issue.

Reported in July that it did not resolve the issue and no one contacted me. I had also included a photo. I have a before and after photo. I would never use this company again. I would like a refund or fix it without cost to me. Invoice # 10877 dtd May 29/2020. Do something positive!!

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Company Response

We are very sorry about the experience you had with us. Customer satisfaction is our highest priority. We came out for a small eavestrough repair, but to be able to properly fix the leak behind the flashings, we will need to repair the roof, which is not why you hired us. Please call us to discuss any additional issues

BryanH
BryanH
0 reviews Gravenhurst, ON
10/10

New Shingles

Andrew and crew did a great job, looks great and a great cleanup too. Brutal heat in late July, done in one day. Very happy with the crew and the job!

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Company Response

Thank you very much for the feedback

Paul in Toronto
Paul in Toronto
3 reviews Guelph, ON
9/10

New Roof and Gutters Project

Andrew arrived at the agreed time to provide the project estimate. (His crew were punctual as well).
Although the house is in Guelph, I don't live in Guelph and traveling back and forth between Toronto and Guelph can be quite painful.
Although a number of options were presented, I felt no up-sell pressures for the estimate.
The work was completed on-time and on-budget and as quoted.
The crew left a clean site and the property and gardens undamaged. (Thanks guys).
I'm very happy with the results.

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Company Response

Thank you very much for your feedback

roof
roof
1 review Owen Sound, ON
6/10

Shingle roof

Edit:; 07/0/20 Amroofing reps visited last week and did a visual inspection of the roof, they assured us that the shingles were properly secured and that they would stand by their guarantee and they apologized for the delays during the actual roofing job.
We accept their apology and assurances on the quality of the product, but, as we had such a negative experience at the time of the installation [how long it took] and the lack of communication at that time we can only up our review to a 3.

Job was done in Nov, 2019 and it was such a negative experience for us that my wife never wanted AM back on the property. Without going into great detail here are some of our frustrations from back then. For the 2 weeks that the job took, there were extremely poor communications from the local office and the crew, 2 man crew showing up unannounced, ripping off some shingles and then taking off to work on another job at noon, then not showing up for 4 days,back again for 1 day, some shingles arrived, then no crew for another 4 days, 2 man crew showed up did 2 days work, then took off early without explanation, came back around 4pm with, I guess, the last load of shingles, promising to be back the next day as they wanted to finish the job, did not show up. 3 man crew showed up 3 days later and finished the installation and cleaned up some. Inspection promised, but the man never showed up, local manager promised that the inspector would call before coming for inspection, we waited for his call, none came, he showed up while we were at medical appointments and did his "inspection" without us present.. It is now July and since November we have been picking up shingle bits, plastic strips, detrus and ROOFING NAILS, so I guess he missed a few things. Now, in July we have a roof that still has a poor appearance.
I'm sure I have forgotten some things, but for us Am Roofing does deserve a Zero.

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Company Response

We are very sorry about the experience you had with us. Customer satisfaction is our highest priority. Can you please provide some details by email to danielf@amgoc.ca? Name and address. Thank you

Gina in Owen Sound
Gina in Owen Sound
4 reviews Owen Sound, ON
10/10

Garage Reno

I had my garage redone by AM Group of Companies located in Owen Sound. I am extremely happy with the transformation. I would recommend AM Group of Companies locations anywhere as I know you would get the same results. Thank you so much for a stress free process and following up with me after it was completed just to make sure I am happy with the final completion.

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Company Response

Thank you for your feedback

ann
ann
3 reviews Toronto, ON
10/10

Great job

Andrew and his crew showed up exactly on time. They were courteous and professional and dare I say seemed like very nice folks. My leaky cottage roof was transformed in one day and they finished on schedule almost exactly to the minute. Ian my sales rep was also helpful and even gave me so good advice on other cottage issues. It was a very pleasant experience and I recommend to anyone looking for a new roof in cottage country.

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Company Response

Thank you very much for the kind words

J Hetherington
J Hetherington
1 review London, ON
10/10

metal roof installation

My metal roof was installed last month, and from the initial appointment to completion everything went smoothly. The price was very competitive with comparable companies. There was a one day delay on starting, but I was contacted, and notified of the delay, the day before my roof was to be started. It was completed in 2 days and everything was left tidy each night. The roof looks fabulous and neighbors are already making positive comments

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Company Response

Thank you very much for your feedback

Mary, Guelph in Guelph
Mary, Guelph in Guelph
1 review Guelph, ON
10/10

Patio Door and Vinyl on deck

The crew arrived on time and immediately started working on replacing the patio door and then proceeded to installed the vinyl on the deck.
The crew was amazing, friendly and very courteous.

I would not hesitate to recommend this company.

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Company Response

Thank you very much for your feedback

Private User
Private User
Private User reviews Sauble Beach, ON
10/10

Cottage Roof Replacement

Our cottage roof was in need of new shingles. I dealt with AM on a reference from a friend in Port Elgin. I also obtained other quotes but AM was lowest & even through Covid restrictions had the ability to install a new roof in one day.
Was very impressed with service from the sales representative, admin staff & work crew (showed up at 7:00 am) who worked throughout the day & completed the job with a full site cleanup as well. The next day their manager came by to inspect the work & asked if we had questions. We were very impressed by the service & friendliness of everyone at AM Roofing & would not hesitate to give a positive reference.

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Company Response

Thank you very much for your feedback

Cynthia in Meaford
Cynthia in Meaford
1 review Meaford, ON
0/10

BUYER BEWARE! Failed Roof Repair But No Compensation

May 12, 2020:
AM Roofing has responded to my May 8 derogatory review of their service. I am not going to dignify that response by addressing each appalling untruth and outright fabrication contained therein. I stand by my review, and the individual reader will have to evaluate it for themselves. I am done with this fiasco.

May 8, 2020:
In late October of 2019, AM Roofing of Collingwood applied an EPDM membrane to the leaking roof of my sunroom, at a cost of $3000.00. In mid November it rained, and the roof was still leaking. I called the company immediately and their production supervisor came to look at it. This young man commented, although I’m sure he regrets his words now, that he didn’t understand why the workman had even installed the EPDM given that the roof itself was in such poor structural condition. This assessment of the overall condition of the roof was subsequently corroborated by another roofing company as well as by an independent professional engineer, and it was determined by both that the only possible solution was total replacement. So the question becomes: Given the very poor condition of the roof, should the AM salesman and subsequently the repairman not have recognized that the EPDM membrane would be futile? And should they not then have declined the job or suggested an alternate solution rather than taking my $3000 for a job that was doomed to fail?

Once the continuing leak was identified in November, the company did offer to install, at no additional charge, wood pillars to support the roof to keep it from collapsing, but that really did not seem viable to me, and certainly was not esthetically appealing. I queried the possibility of constructing an extension from the shingled main roof of the house, and the production supervisor said there would be an additional cost but that he would price it for me and get back to me, which he did not. In late March I called him and advised that I didn’t want to take any further steps with them, and that I wanted a refund. The supervisor said he would take the matter up with higher management and after multiple attempts on my part to follow up, I finally connected with the general manager in early May. He came to look at the roof and declined to reimburse on the basis that the roof had structural faults, which is unquestionably true, and which simply underscores my claim that they should have recognized this and not attempted the repair. He further pointed out, to my amazement, that the roof now only leaks when there is snow and ice present. That is a true statement, but hardly a persuasive one in defense of a failed roof repair.

It should also be noted that the initial contract was for $5000 and included the removal of the existing roofing material and sheeting and replacing it with new ½” plywood. By sheer luck I was home when the workman arrived. He had no plywood with him and said there was no plywood involved in the job, either to be removed or to be installed. I immediately called AM Roofing who offered no explanation for this huge discrepancy and reduced the price to $3000. But I have to wonder…. If I had not happened to be there when the workman arrived, would that “error” have been caught, or would I now be out $5000 rather than $3000?

I am a senior on a limited income and I do not have the resources to pursue this matter legally, so it seems I will have to absorb the $3000 loss. But hopefully someone else will read this and spare themselves the expense and aggravation I have experienced through AM Roofing. I say again….. buyer beware.

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Company Response

Cynthia contacted us last year about her sunroom leaking. Our consultant Jimmie went out there and completed the quote, she stated she did not have much money but had to get it done and that she has had many companies out there to take a look at and no one could stop the leak.

We originally had it quoted out for plywood and EPDM and upon our techs getting to site it was discussed that plywood would not need to be used and they could adhere the product directly to the deck effectively saving her 2000 dollars because that was the main focus for her. The office reached out to her without answer and she came home and found the plywood on site and the installers and office explained she would not be charged for it even though after the fact now she thinks that we would have if she wasnt there.

She contacted us in the winter stating that the roof had leaked and our Production Manager Dalton was out the same day and it happened to be ice damning which we cleared off free of charge. While Dalton was on site she had showed him that the panels were collapsing in which is the structure and he informed her that structure do to snow loads etc is not a responsibility of AM Group of Companies. She insisted that she did not have money so to maintain a good relationship Dalton offered to put a post in there for her free of charge.

She had called back in the office months later stating that she had no money to fix roof and that we should refund her the money. This is where the General Manager Andy got involved and met her on site and took a look at it and explained that we do not warranty the structure of sunrooms or any other part of the structure of peoples homes but with saying that we would install a post and beam to help her out. She declined and got very nasty calling him fraudulent. This is where Andy brought a copy of the contract and showed her that we did everything that was quoted and also showed her the terms and conditions that say we are not responsible for ponding water, structure, dips and waves in her roof etc.

She was extremely rude with us and we left the site.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Am Group Of Companies

AM Group of Companies has been in operation since 1956 and is a 3rd generation family business.

We stand behind our work with one of the best warranties in the business, 10 years. This is only possible as a result of three things: the use of premium products, good workmanship and careful inspection of completed work.

AM Group of Companies hires only skilled workers who are regularly educated on installation methods and new materials. Our corporate education programs apply to all facets of the business.

Proudly situated in Guelph, London, Owen Sound, Gravenhurst and Collingwood, our size and office geography allow us to deliver corporate-grade professionalism while maintaining top rate local customer service.

AM Group of Companies Services:
Commercial Roofing
Residential Roofing
Fiberglass Shingles, Metal Roof, Flat Roof, Cedar Shakes & Shingles, Composite Roofing, Inspire, Owens Corning, Enviroshake.
Eavestrough, Soffit, Fascia and other Aluminum work
Attic Insulation, Blown In Insulation
Skylights, Velux
Ventilation
Roof repair & replacement
Siding
Windows & Doors
Vinyl Windows
Entry Doors
Patio Doors

Contact us today for a Free, no obligation estimate.
1-877-281-6900

CATEGORIES
Windows & Doors Installation & Service, Skylight Installation & Repair, Insulation, Roofing, and Gutters & Eavestroughs
PRODUCTS
Fiberglass Shingles, Cedar Shakes and Shingles, Synthetic Slate, Skylights, Soffit, Fascia, Eavestrough, Metal Roofs, Blown In Insulation, Vinyl Windows, Aluminum Clad Windows, Entry Door Systems, Patio Doors, French Doors
SERVICES
Roof replacement, Roof repair Eavestrough, Soffit, Fascia, Attic Insulation, Window replacement, Door replacement
BRANDS
Owen's Corning, CRC, IKO, Timberline, Velux, Inspire, Enviroshake, Vinylbilt
SPECIALITIES
Owen's Corning Platinum Preferred Contractor
WEBSITE
http://www.amgoc.ca
YEAR ESTABLISHED
1956
NUMBER OF EMPLOYEES
200
PAYMENT METHOD
Visa, Mastercard, Cheque, and Financing Available (o.a.c)
MEMBERSHIPS
Ontario Builders Association, London, Collingwood, Guelph, Owen Sound, Muskoka Builders Associations
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10-25 Year Workmanship Warranties
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