Purchased a hot tub from Polar Spas back in the summer of 2012. The tub when working was absolutely fantastic and we enjoyed it as we both suffer from back and knee problems. However, right from the start, we have found the service to be absolutely dreadful after we got the hot tub. We purchased a cover and found that it was missing the plastic key for the clips. It ended up taking us about 5 months to get this plastic key after dozens of phone calls, multiple false promises and 2 separate trips into the stores before they found one for us. I was quite upset with the service but because it was such a minor item, I never kicked up much fuss. Then a few months later, we were having problems with the hot tub tripping the breaker and called Polar Spas to try and set up an appointment, but after 3 calls and promises to get back to us, we never so much as heard a word back. We managed to find someone to take a look and got the problem solved ourselves.
Now unfortunately for us, we just had a problem where the hot tub went cold (assumed the heater broke down) and again we are just getting a run around and haven’t gotten a call back to even book an appointment, let alone come in to take a look. There have been about 6 phone calls before and after submitting a service appointment form online, and I keep hearing the same pitch of we will have somebody call within the day or 2 days, however it has been nothing but silence from them, and in the middle of winter that is obviously a major problem. Only thing I kept hearing is don’t let your tub freeze because your warranty will be void. I honestly feel it will never get to that because I will never get any kind of service from them.
After all these problem, reading some reviews and finding another person who has had similar issues with his tub, I will never recommend anyone buy a hot tub from this company. I can only say if you decide to buy a hot tub from them, just pray that everything works perfect. They will not provide you with any service and from this experience along with others I am reading about (check the poor rating on BBB), I am extremely suspicious of how well the warranty is going to work if it ever gets that far.
- Approximate cost of services:
- $12,500.00