We decided to purchase a polar spa after their sales pitch at the 2013 edmonton boat and sportsman show (March). We excitedly ordered it up and were informed that as it was a custom color (which they sucked us into after "upgrading" to this awesome color for free), it wouldn't be ready until early may. Not problem, we had to upgrade our deck first anyways. May rolled around, didn't hear from them so we called and were given the run around, couldn't find our order, oh you bought it at the show, that's a different department, the salesman is on holidays... Only to then be told wi th a laugh that it would be at another 6 weeks. Not funny. June rolled around, no word from anyone, finally we called in the last week of June, our salesman is on holidays, call this head office number...no one ever returned my call. I just want to cancel it no buy from a reputable company, but am worried I've just been jipped out of $6,000+ As we put down a 50% dep. No one will call us back, I do not recommend ever dealing with this company!!!!!!
- Approximate cost of services:
- $12,000.00