The actual work was fine, however the quote I received on the phone was much different from what the service technician gave me while on site. Added costs like “truck / travel fees” was never mentioned on the phone, per hour rate was higher then quoted on phone. The technician was approved to remove some costs but the final charge was far greater than what I was quoted on phone (of course all of this is only determined after the work is completed). Felt like a scam and came across as completely dishonest and therefore I would never recommend this company.
- Approximate cost of services:
- $580.00
- Company Response
John,
We're sorry that you felt as though you were scammed with our pricing. You were told how much a service call was and you were told that the camera charge was extra. We on the other hand had no way of knowing until the plumber lifted the toilet that the drain was nearly completely blocked with calcium where even chiseling it out wasn't an option. He had to use a solution to dissolve the calcium in order to even get the camera into the drain, this came as an extra cost. These issues arise and are no reflection on our service (which you said was fine). The "approx" cost as you stated $ 580.00 is incorrect and your bill for which you failed to pay came to $ 421.00 plus hst for a total of $ 475.73. We disagree that you were the one who got scammed here.