This company is absolutely one of the worst run companies I have ever seen. We had an issue with our refrigerator and, as of the time of writing, it appears that it will take six weeks to repair. Our situation started with the company sending a 'junior' technician out twice, both visits accomplishing nothing as the technician had little to no clue what he was doing. We then requested another technician and nearly two weeks later a 'senior' technician finally arrived. He ordered a part and came to install it only to find out it was the wrong part. Seven days later I called to find out what was happening, couldn't get through and had an apparent sixty-six minute wait time. I left a message and it took a day and a half to respond. They informed me that the part had arrived but it would take another four days to get the senior tech to come back. I made it clear that wasn't good enough and that at minimum I was asking for a free part and service as compensation. The woman refused point blank, only offering me a refund on the consultation fee. When I asked for the owner or senior management, she said they wouldn't be available for four days. When I informed her that wasn't good enough and the situation would escalate she made it clear it wasn't a concern. It's clear this company has some questionably qualified employees, is completely disorganized and understaffed, and doesn't care about customers. I can't think of any reason to do business with this organization. II strongly suggest avoiding it like the plague.
- Approximate cost of services:
- $400.00