My neighbour hired this contractor to build their front and back yard landscape so I got involved with them as we were repaving our shared driveway. The asphalt was completed and not graded properly, which created an area that directed water towards one of my basement windows. Not good. They also damaged my existing driveway by driving their machines over it without my permission. I withheld payment to ensure that my issues were rectified satisfactorily. Eventually the site foreman (he never gave me a name) came to my house to talk about my issues and this conversation quickly devolved into him yelling at me and accusing me of trying to get out of paying. I am a Landscape Architect by trade so deal with landscape contractors on a daily basis and have never in my career been treated with such contempt. Eventually, the angry man stopped shouting and we were than able to speak about a remedy to my issues. I proposed a reduced payment to settle the dispute, so that I could use the money to fix their mistakes, which the angry man accepted. He did not make any proposals beyond telling me I was wrong and demanding full payment. Not a fun experience. Would not recommend you use this contactor.
- Approximate cost of services:
- $1.00
- Company Response
Dear Collbain2000 -- Thank you for your comments. The "angry man" is Sal. Sal is one of our most requested foreman. As you can see by our other Homestars reviews, people LOVE him. We did your job as a favour to your neighbour. We normally wouldn't take on such a small job. Your neighbour, with the huge project, as you mention in your review, loved Sal, loved the quality of our work, loved the team and is thrilled beyond words.
You never gave us an opportunity to talk and discuss your issues. We make our clients 100% happy regardless of the situation or issues that come up. Instead, your review went up the same day as you sent our office an email. Please send the photos you promised.
We would like to rectify the situation if you are open to doing so. You are more than welcome to come to our 7,000 sq. ft. magnificent showroom to see what we can do for our clients. Shana Tova, Keren and Eitan.