Incompetent and unpleasant on landscaping overhaul
Lawrence Park appeared reasonable enough during the quotation process (referred through a friend). They weren't the cheapest, but seemed to convey expertise, reputation and ability to delivery on a complex landscaping overhaul. Their quote was somewhat vague (eg. how far they would go), but we relied on our conversations with them to get it right.
That's the end of the good story. Their guys arrived grumbling about lack of communication from "the office". They started picking away and then fired up some equipment to dregde the property of groundcover. When they were done, they had only covered two thirds of the agreed-upon area, and presented a new quote for the "additional" work. There were also scrape marks all over our flagstone and stray debris/roots everywhere. When we asked if they were going to clean it up, they said "no need". At this point, the person in charge of the job went on vacation for 2 weeks, passing our case over to someone else who knew little about landscaping and said she could not comment.
For a first-time customer, we were shocked at the casual approach to the work and poor quality. Even our neighbours mentioned the work seemed to be poorly done. When we got another landscaper in to finish the job and start some additional work, the same neighbour mentioned "these new guys really did a thorough job. They even tilled the soil". So, lesson learned: stay away from Lawrence Park Garden Care!!!
- Approximate cost of services:
- $4,000.00
- Company Response
We are sorry this client had a bad experience. We do strive to create the best possible service experience for our garden clients. We take responsibility for our work which has helped us to stay in business for over 25 years with a loyal customer base. Given the opportunity, we always try to come to a compromise that everyone is happy with. We welcome feedback as it helps us to improve our processes.