I was very impressed from our original quote and meeting, but then they mixed up our planned painting day. I needed them in, and we agreed on the Monday but they had us scheduled for Tuesday by accident. I believe you can tell how professional a company is when mistakes like this happen. They took responsibiity for the mistake right away and within a couple of hours had 7 people at our house to paint it as planned. Matthews team did a fantastic job. They spent a lot of time cleaning up my contractors poor quality plaster job because they were concerned that if they left it as is all the imperfections would be visible after they painted it. They also ended up staying here late in order to get the job done. The small scheduling mixup for me is not the end of the world because people are human, mistakes happen - what matters is how people deal with these mistakes and they couldn't have managed it any better. Very satisfied!
- Approximate cost of services:
- $1,800.00
- Company Response
Hi John, thank you for giving us the opportunity to resolve our mistake. As you highlighted, mistakes happen and we are so glad to hear that we came up with a solution to get the projected completed within your timeline. We are so thrilled to know you were very satisfied with the experience and appreciate you taking the time to leave us a review!