I hired Martino because of the reviews, and the fact that the quote was all inclusive. A last-minute Daikin rebate brought the quote on par with competitors.
The salesperson, JP, however, did not know the products and installation as well as the other companies who quoted the job.
The whole process took four separate visits to my home, which is totally unnecessary when the right people show up when they should.
Communication was weak after I signed the “contract”, with texts and calls left unanswered. There has been zero follow up on warranty, servicing or assistance.
The best part of the job was the installers Todd and Emmet, who worked hard and efficiently, for eight consecutive hours. I’m very happy with their work.
I would recommend hiring Martino with a few tweaks.
- Company Response
Thank you for taking the time to provide us with a review about your experience.
We appreciate the feedback and will work with our team to ensure timely follow up and equipment sales knowledge.
We are glad to hear that you were happy with the installation and look forward to serving you in the future.