Ecotech Windows & Doors

From start to finish, they were very professional. The installation team showed up early, with a phone call to make sure that was ok and worked with my schedule. Drop cloths were put down in all work areas. When the job was done, they spent time making sure everything was cleaned up. My six year old son sat on the porch chit chatting with the guys as they cleaned up and they were very courteous and nice to him. We’ll be replacing more windows over the next couple of years and will definitely have EcoTech back.

Our windows and doors were installed by Ecotech about 2 years ago. Following installation, we noticed drafts from most of our windows and all our doors and ice formation in the winter. Ecotech returned to add insulation during a follow up visit, however the problem persisted. We continued to have drafts and ice forming around our doors and windows. We continued to complain, and Ecotech promised to investigate. The staff sent to investigate diagnosed that the windows were installed INCORRECTLY and thus allowed air leakage into my home. He provided his investigation notes to the company and they committed to re-installing my windows and doors correctly this spring 2019. They would make appointments to come, then cancel. We later found out that they have let go of their staff who committed to fixing our problem. Today someone came (over an hour late) and blamed the mouldy windows on excess moisture in my house (it is raining today). They will not fix the problem that has resulted in an extremely energy INEFFICIENT home, ice formation on my windows and doors, and mould. Their staff do not respect your time, keep appointments, or take responsibility for incorrect installation. I'm happy to discuss further, but I would NOT recommend this company and want to help others avoid the headaches I have had to endure for 2 years!
** Update** Ecotech continues to shirk their responsibility for IMPROPER INSTALLATION - they sent us a link on how condensation forms in a home. HOW ABOUT FIX THE DRAFT COMING THROUGH MY WINDOWS AND DOORS SO THAT COLD AIR DOESN'T ENTER MY HOME!!!
That is how you fix condensation. Do not spend your hard earned money on these incompetent fools.

I ordered all windows and patio door replacement in late fall 2018 with the goal to install in spring 2019.
And sales, and installation insisted on installing in winter saying it would make no difference. I decided to go with the flow and listen to "professionals". And that is when it all started...
1. MEASUREMENTS: when installation foreman re-measured openings he said that they'd be 1" in each dimension shorter because he needs clearance to put insulation.
In REALITY 2 windows did not require extra space as there was already enough so the final clearance between opening and stud was 3-4" and it is very noticeable that the window is way smaller than it was.

2. INSTALLATION in general: foreman assured that because of winter installation he will be doing one window at a time.
In REALITY: all windows in upper level were removed right away at the outside temperature of -4C and heavy snowfall coming inside the house. Prior to finishing upper level they removed the rest of the windows.

3. ORDER ACCURACY: I order two identical casement windows that would open on the left.
In REALITY the windows I got are opening on the right. I swallowed my dissatisfaction because of #2 - there were no windows left and leaving house with no windows for several weeks in winter was not an option.
Interestingly enough when foreman was taking final measurement I personally asked him to confirm that the new windows would open the way the old ones were and he said they would.

4. WINDOW ASSEMBLY: these two casement windows are opening to the same side.
In REALITY they were installed in such way that I have to roll the handle in opposite directions to operate them!
Window#1 opens by rolling it to the right while window#2 opens by rolling it to the left.

5. CLEANNESS: I was told that all flooring will be protected and indeed they put some cardboard when they arrived. The problem was however that the installation crew did not remain on the protected area but walked all around the house.
When they were noticed that it should not be done one of crew members staying on bare hardwood floor tried to argue until he finally saw that he was not standing on the cardboard.
On top of that as it was promised they used insulation foam in plastic tubes. The caps of the plastic tubes were thrown right on the ground. When I cleaned the area I counted over 20 of them - clearly it was not accident but just the way they do it.

6. TIME ACCURACY: office scheduled the installation for afternoon after 2pm
In REALITY the crew showed up at a bit after 9am catching me barely prepared. I even thought of not letting them in until 2pm but again decided to go with the flow.

7. PROPERTY DAMAGE: the installation was scheduled by the office on the next day after the freezing rain. When I called the office letting them know that the house is covered in ice and snow they answered that that would not be a problem and asked to clear driveway.
In REALITY the crew was not able to climb on the roof over garage to finish installation of the windows. So what they did was they removed the ice.. WITH the parts of shingles.
When I found it I immediately reported to the foreman. I was promised that the office would call me back to resolve the issue. Of course no one called me. Since my roof is new (less than 1 year old) I called the roof contractor who did it and was quoted for $793.
I sent the quote to office - no feedback. Then I drove to the office and hand delivered the quote and the letter. The manager(or owner) read it, acknowledged that he was aware of it, and promised since the damage was caused by crew it would be paid.
Obviously no one paid. I opened case against the company with BBB. Finally I got one response with the offer of $200 because Ecotech believes that the quote was inflated. When I asked to provide contractor who would repair it for that or any other amount of money I got no response.

8. To summarize: Ecotech was not able to take proper measurements; Ecotech was not able to assemble windows properly; Ecotech littered the property; Ecotech was not able to follow the schedule; Ecotech does not respect private property and has no responsibility for any damage they cause.

Do you still want to do business with them?

I received a call that my issues will be rectified July 3. I will post another review once the work is complete. I have been assured everything will be taken care of.
Update...Unfortunately the work was not taken care of July 3. I've been told circumstances beyond their control. Tentative date is July 16. My patience is wearing thin. I had my install in November! Horrible experience.

EcoTech installed French Doors in our upstairs bedroom. The doors are hung crooked, the trim is uneven, and screens were only provided for one side, versus two as requested.

They left debris strewn across our front yard for over a week!

We offered to pay more or find another compromise but they just don't return our calls.

Don't believe their response to these reviews saying "Call us and we'll fis this" (Don, Mark, Sam) . The company has all the contact information for their customers.

They simply don't care about their product, their work or their customer.

David was the sales rep who helped us select and price the windows. I have used him before and will use him again. Competitive pricing, super knowledgeable, always responsive, nice guy. Petro and his crew were professional, fast, quiet, and did a great job! The windows look great and we've had comments from neighbours about what an improvement it is.

I am very happy with the front entry door and oversized sliding door that salesman David recommended to me. David is very professional and knowledgeable in his trade. He is very helpful in selecting right product with right price for my home renovation. After the innovation was done, David came back for final inspection and he even helped me to install the window shade. I am very satisfied with David‘s service. Knowing I have selected the right products with great quality and esthetically pleasing, now I can truly enjoy my house with peace of mind. I would recommend David to all my friends and family.

On Wednesday I got one of THE best Birthday presents, brand new windows! Installation went smoothly, and the installers were professional from start to finish. The attention to detail was wonderful. Looking forward to getting the bedroom windows done next. And who knows, maybe new doors too! Thanks again, Anastasia

Professional, clean, and fast! From start to finish, the company walked us through the entire process, and did everything they said, right on time. Brilliant stuff and thank you so much!

Mark the owner has contacted me and he was more than happy to fix our sink. There was a misunderstanding that Mark was not aware of what happened. Now that he has been made aware of what happened, he going above and beyond to fix the issue. We are very happy with the windows and patio door that were installed, they look great !!!!

We had Ecotech put in new windows, one of them was kitchen window. While putting in the window, the contractors somehow cracked our kitchen sink which is made BN of composite in the corner. We didn't notice until after we had paid them. We tried for a couple of days to get in touch with the company, they did not return back phone calls or emails. About 4 or 5 days later we received a text saying there is nothing they will do about our sink. I think this is absolutely brutal customer service and would highly recommend that anyone would think twice about using this company. Our sales rep also said that he has quit this company because of things like this that the owner will not take responsibility for. Please think twice before you use this company, they do not stand behind their work.
Your company was contacted the next day and then for the next 3 to 4 days and you never got back to us. I finally called our salesman again to see if he could help and he informed us that he recently quit the company because of issues like this.
He said the he left because the owner will not stand behind his work