Contacted Ecotech on November 4 to inquire. They sent an estimator to my property on November 5, and we came to an agreement on the pricing for 14 windows and the patio door replacement. I had requested rush order & installation since I was planning to move in on December 1. Note was made on the invoice and I was told I will be contacted regarding installation date.
I had to contact Ecotech since it was getting very close to the planned move-in date, and the lady answering the phone could not confirm my installation date. She said she will contact my sales representative to confirm the date - I did get a call from my sales guy, but he said the earliest date possible would be December 12.
Not a huge issue, since my washroom renovations were delayed and I had to revise my move-in date anyway, but it would have been a better experience if someone had contacted me to let me know instead of having to call in. To their credit, someone did contact me on the 11th to confirm the installation date.
The installation day came, the installers were in the house at around 9:30 am. Finished everything by 3:30 pm, I got off work early to go inspect the work and pay the balance of the invoice. Quality work on everything, the only thing I noticed was they left some debris from the old windows on my roof above the garage. I'm hoping it wouldn't clog my eavestrough until I get a chance to shop-vac the debris from the second floor windows.
Anyhow, the delay in installation was understandable since everyone was trying to get windows replaced before temperatures drop further. Their windows and doors are top-notch and the casement windows open 90 degrees for ease of cleaning. Screens also pop out easily and the interior vinyl trim around the windows are very easy to clean and virtually maintenance free.
I would recommend Ecotech, just make sure you get everything in writing and try to book well in advance of October / November for a smoother process.