Glass Doctor of Toronto

A classic case of buyer beware. We purchased a protective table top glass for our wood table from Bob, the owner of this franchise, it arrived uncovered, unprotected, dirty and had writing on it. After wiping it clean we noticed a long (approximately 10”) scratch and a chip in one corner, as well the corners were not rounded as they were supposed to be. After numerous calls to not only Bob, the franchise owner, but as well as the head office in Texas nothing has been done to make good on this purchase.
Customer service should always be top of mind especially in a time of social media.

I was happy to find a company which would replace a shattered glass tabletop for my patio table. Dennis came to the house and did a template for the tabletop and I was to receive the new top in 3 weeks times. We are now certainly past the 3 week mark and I am having no luck having my calls returned. I just get an answering machine. I did finally speak to someone yesterday who said that he would look into it and give me a call in a couple of hours. I'm still waiting..............

I accidentally broke a window a day before putting our house up for sale. I called several companies, even Brock again (the original installer of this window), but chose to go with the Glass Doctor of Toronto. Mainly because they were the most straight forward and helpful. Very courteous, good service, and reasonably priced. Thank you Dennis, Lesley and Bob.