We hired Timeline to install our dream kitchen. We had previously used them to do our bathroom which we were very pleased with. Then they did our roof soffit and fascia, which was okay, but we now have an extra down vent into our back yard that we didn't ask for, under Steve's advise, and still have leaks at the corners.
We still thought, things weren't too bad, so asked them to install our dream kitchen. Well, Steve got his general labour guy to do the tiling on the floor instead of his expert guy. What a joke. We now have raised corners on some of the tiles, a faded patch of tiles running through the middle, and grouting that has come away already.
When we pointed out the poor work, Steve got his specialist tiler to look at it, and straight away he pointed out the issue, and actually removed and replaced a number of problematic tiles, but that still left the rest of the floor uneven. Why Steve didn't use his professional for the flooring - well, feable excuses of not being available. Well then you schedule your staff better.
To rub insult to injury, the guys doing the work would finish by 4pm. When I went to collect my kids from school, I drove past another house and saw the same guys working there instead.
Steve quotes he doesn't take on too many jobs, preferring to focus on quality. Obviously another big mistruth.
Steve has some really good specialist staff, but prefers to cut corners and use general labourers for smaller, 'less important' jobs.
I do not recommend using this company, and am now faced with patch up repairs because of his poor workmanship