I waited 2 months for Dacia follow up with my ice marker.
After calling and connecting with 4 MD I was out on a wait again for 2 weeks. Which I was understanding about. However when service tech arrived he advised me he could not fix as I need to turn the freezer off and he would return. Being confused my husband and I tried to understand how to actually turn the freezer off but we’re misunderstanding the instruction of turn off the entire fridge and let stand for 24 hours. Upon return the ice maker could not be repaired. We have not heard from them since. I left a message every day this week and yesterday expressed my disappointment in not receiving a call back. Will you return or will just continue to ghost me?!
- Approximate cost of services:
- $0.00
- Company Response
your warranty call was received from dacor 8/18/20, 8/19/20 parts were ordered , parts received 9/7/20 you were contacted and shedualed 9/9/20, 9/9/20 tech phoned with eta and asked if unit was defrosted you advised it was tech attened 9/9/20 to find unit not defrosted advised unit has to be turned off 24 hrs with doors open to defrost in order to replace parts and reseal ice box
call was shedualed back on 9/14/20 tech called in am again you confirmed unit defrosted tech arrived to find unit had not been defrosted
call ws shedualed back on for 10/5/20 tech arrived unit was defrosted repair was completed
so as far as the delays they were caused by you. we should have charged you for 2 extra trips out where you advised the appliance was defrosted but we did not