Aqua Spa Pools & Landscape Design

AquaSpa Pools installed an in-ground pool, interlocking stone and landscaping. They had excellent customer service. They always answered promptly when I contacted them, immediately attended to changes or questions I had, and the process was seamless and timely.

I hired AquaSpa Pools to change our pool and equipment, as well as add lights. All of the staff was amazing – they were helpful, friendly and really quick to send someone to deal with questions and concerns regarding the equipment.

We hired AquaSpa Pools to install a swimming pool as well as do some landscaping. The work that was done was great. The workers were very polite, well mannered, and left the site clean. Overall, we had no complaints.

The customer service we received from AquaSpa Pools was phenomenal, the best from any contractor we have ever had. Any questions or concerns we sent by email were responded to within minutes. Everyone from the owner to the installers were great and the quality of the product was top notch.

I hired AquaSpa Pools to install a pool and provide the landscape around it. I was satisfied with the quality of work and was impressed with their cooperation. They were very responsive to the customer.

This summer my husband and I looked at 5 different pool quotes and decided to go with Aquaspa Pools.
We are so happy that we chose this company. Our pool is perfect! Our backyard was a little awkward to work with our existing cabana, but Pino was able to design a pool that worked with what we wanted.
We also signed up for Aquaspa's weekly pool maintenance. The price was very reasonable. The guys were here every week cleaning the pool, and keeping the chemicals balanced. My husband was also happy with the customer service. The pool guys were always happy to help us with any questions we may have had, and with showing us how to use the pool equipment. We have recommended this company to many of our neighbours who were impressed with Aquaspa Pools workmanship. Thanks again Pino and the crew.

Angela
Caledon Ontario

THANK YOU Aqua Spa Pools! My backyard is exactly what I had hoped it would look like. It truly is my backyard Oasis. I can not wait for the summer to return to enjoy my stunning pool! The whole experience, from planning and designing, to completing small issues went smoothly. From the designers, to the installers, your team was nothing short of accommodating to me and my family. Thank you to Ken and crew for putting up with my petty requests. You guys definitely know what your doing! The trees and shrubs you recommended for my backyard look amazing and compliment the pool area perfectly. We love it. Thanks again for the beautiful job completed by Aqua Spa Pools! See you next season for the outdoor kitchen!!
Cheers. Vicki.

This year I decided to work on the exterior of my home, I contacted several companies and Aqua Spa was one of them. I was extremely impressed with the design and knowledge of the sales team.
The thought put into my design was exactly what I envisioned. Once they began the installation the foreman and crew were very helpful in answering all my concerns. They're customer service is second to none, I am extremely satisfied and happy with the choice I made. I would recommend anyone to trust their landscaping and spa needs to one of the most professional companies I've dealt with. Great work Aqua Spa and thanks for making my house look amazing.

The pool constuction began October 2012. Our inground pool was completed in May 2013. Before completion we had multiple issues which were resolved such as the lack of two trenches; one for a gas line and one for an electrical line was not dug as per code. Our finished patio had to be re-dug in order to pass the project with the City. It had been stipulated in the contract that 2 trenches were required. We ordered an 8 by 10 feet concrete pad in order to place our cabana on it. AquaSpa/Royal Stone made the pad 6 inches too small and had to repair it as well. Once the pool was completed in May 2013 we had multiple issues with this company. Equipment was not properly taught to us and we were left contacting friends and family that had similar equipment for advice. Our biggest issue was that there were multiple stones left beneath the liner after AquaSpa/Royal Stone installed the pool. There was water buildup between the foundation and liner and AquaSpa/Royal Stone said there was no water builldup . The liner was removed twice by AquaSpa/Royal Stone in order to remove stones beneath the liner but the issues were never resolved. After many months of unresolved issues, multiple emails and calls we fired AquaSpa/Royal Stone. We consulted another pool company and the following was discovered•The liner was removed and multiple small holes caused by the stones beneath the liner were discovered. AquaSpa had not properly cleaned the foundation and tracking prior to installing the liner. Additional tears on the liner in the skimmer area that had been cut and apparently patched incorrectly by AquaSpa when liner was installed. This area was below water level and was a source where water had been penetrating. Two additional tears caused by an AquaSpa employee using our central home vacuum cleaner to vacuum the stones from behind the liner.• Multiple drill holes around the skimmer because the liner had been detached and reattached by AquaSpa twice prior after the first installation in order to remove stones from beneath liner. They were not able to rematch the existing holes causing the skimmer to not be sealed properly therefore causing water to penetrate• An abundance of calcification on the cement surface due to water buildup behind the liner• The cement foundation was compromised. There were holes in the cement base that had not been properly repaired by AquaSpa with hydraulic cement prior to installing the liner this also attributed to why there were stones under the liner.• Hayward LED lights were not installed as per the electrical building code.• The junction box is not waterproof and both are located below ground and too close to pool edge. The junction box should have been installed above ground. Corrosion of the wiring has occurred. The cord seal kit, which is part of the pool light installation, was not installed. Sump tube was constructed incorrectly. It should have been the depth of the pool however it is only 2 ½ feet in depth and our pool is over 4 feet in depth. The tube lacks a proper base plate and the top plate is held down to the ground with duct tape• The wrong anchors were used for the ladder installation. An interlock anchor should have been used instead of the ones present, which are concrete ones. We have incurred additional costs in order to repair the mistakes of AquaSpa/Royal Stone and the owner Pino should be held accountable for his errors.