Disappointing experience after previous successful ones (on smaller projects). Job took 400% longer, cost 25% more than estimate. Job specs not followed on several occasions; work needed to be undone/redone. Frequent work pauses. Attempts to discuss/resolve met with anger, excuses, and blaming (“staff shortages,” “lack of supply,” me). Impression was that they were over-extended and under-resourced. Final result was poor quality and much frustration.
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