After enduring a mildew/mold smell for many weeks, I contacted Elemental and Neil came promptly and reviewed the situation. Localized seeping from outside due to bad grading was confirmed. He tested humidity, water concentration and closely visually inspected of the area. Neil was honest, explained the situation clearly and suggested steps for us to address the issue ourselves. He could have taken advantage of our ignorance and it was a pleasure to deal with an honest and professional serviceman. Neil provides free inspection. I strongly recommend his service.