We found a major problem with our floor, which was installed by this company. We implored the Manager to come assess the problem in person – no such luck. He insisted the cause of the problem was not his responsibility and that we were on our own.
Since we were getting no help, we called in a Professional, who repaired the floor, and showed us how the original installation was done improperly.
The Manager still refused to admit any wrongdoing and continued to blame the problem on some other unrelated reason.
The Manager chased away any future business from us, from our friends, and our family members.