The Right Touch

In the summer of 2020, we contracted with Jeff to completely renovate our upstairs bathroom. We were so impressed with his approach and work we decided to hire him again the following summer for a much larger project: the complete renovation of our main floor. Similar to our previous experience working with Jeff, we could not be happier with the final result.

The renovation we embarked upon included removing walls, completely gutting the main floor, enlarging windows and moving an external door. As part of our team, we hired an internal designer as well as an engineering consultant to obtain building permits. Jeff worked collaboratively with them and us to make our vision for this space a reality.

Additionally, we pointed out some deficiencies in our house, namely squeaky floors, little to no insulation and excessive noise from our attached neighbours. Jeff addressed every one of those issues and rectified them all. Our house is now much warmer and quieter than it was before because Jeff heard our concerns and addressed them in a positive manner. As an example to illustrate my point, Jeff went so far as to place sound dampening material between every joist in the ceiling and floor in the area of our shared wall. This attention to detail was very much appreciated.

He arrived on time every day. When he couldnt, he would communicate that to us. What I appreciated most was that once he started the work on our house, this was his primary focus; he did not have multiple jobs running at the same time and devoted all his time and energy to us.

He cleaned up our house at the end of each day and always contacted me to provide an overview of what work had been done, what work was next, what challenges to completing the work he had discovered and how those challenges would be overcome.

As well, during that summer, it was very difficult to obtain building supplies. Jeff worked magic to have the supplies required when they were needed. As well, Jeff needed to coordinate with various specialist contractors who themselves were quite busy. Our schedule for work being completed seemed to change almost daily. Jeff always seemed to have a back-up plan at the ready which kept the entire project moving forward.

To illustrate how dedicated Jeff is to us, he had completed the vast majority of the work on our house and had moved on to another project. I noticed water coming through our kitchen ceiling one Friday afternoon and reached out to him for his advice. Incredibly, he packed up his things and came over to our house at the end of his day to address our issue.

As a final thought working with Jeff over these two renovation projects, he strikes me as the kind of contractor who takes pride in his work, does not take short-cuts, and treats our house as if it was his own. If things get difficult, he doesnt give up and will rectify whatever the issue might be. As the homeowner, I really did appreciate Jeffs approach to the renovation he completed on our house. The big question is always: would I hire this contractor again. With Jeff I would not hesitate one second in hiring him again.