DO NOT HIRE THIS MOVER!! The movers that came to my home to pick up my belongings were physically aggressive with me, for example when asked a question or made a comment, they became derisive, defensive and raised their voice. The dirty wheels of their cart dirtied the carpeting and the cart scraped paint off the wall. They moved a neighbor's heavy bin and put it on my lawn, and recovering from an injury I asked them to kindly return it, however they acknowledged my question and walked away. One mover of Atlantic Van Lines picked up a heavy wooden filing cabinet and it almost fell on my injured leg. At the same time I was on the phone with the company who had called me, and I told them I was afraid in my own home with the movers. However it went through one ear and out the other, as it became apparent that customer service was of no concern. They were merely concerned with receiving payment. I selected them on the basis that the company promised to be there in the morning , then they said between 11am and 2pm (which I thought they meant the mover would take place during this time based on our earlier conversation with the manager), however they showed up late. The manager assured me that a physical move (out) would take only two hours maximum as that is how long it took them to move her (!!!). They then held my goods hostage as I complained about the service, and I had asked for the name and contact details of the owner and was not provided them, as the local manager is the sole person to contact. My belongings were delivered weeks later. The weight was claimed to be 3X my estimated weight (estimate was about $850.00), however the scale information that I asked for, did not confirm it the actual weight indicated. My lawyer recommended I sue the company, which I am still considering, and he is generously offering to do so without charge. This company Atlantic Van Lines has no business being in business. As a result of the late delivery and the duress I went through, I was unable to access my work files therefore experienced potentially lost business revenues as I was unable to work. They indicated that they went to deliver the following day (my key was not delivered as promised by the seller's lawyer), however their GPS records provided did not reflect that. I secured another mover to pick up belongings and deliver, however the company again held my goods hostage by stating they will not provide location of goods until paid in full. My lawyer recommended I use the same company for delivery, in part to the ongoing stress. Three items were damaged (a desk and a lamp cover ruined, the bottom of a couch visibly damaged), one item has yet to be found, yet my dealings with the company were so poor and stressful, that I wanted nothing further with them so I did not follow up with them. Photographs were taken of the damaged goods. The service was so stressful at the pick up, I felt the need to get two witnesses upon delivery, and contact the local police in case they were needed. Do yourself and others a favor and spread the word to boycott this company. Stay clear.
- Approximate cost of services:
- $2,500.00