The technician misdiagnosed my dryer's issue, replaced 2 parts that didn't need replacing, costing me $446.58. He left with the 'used' parts and my dryer still has the same problem. Upon request, I had requested a different technician to diagnose the problem, which he was not able to repair due to the motor being the issue. He provided a tip on how to trigger the motor to work which I have been doing with success. I spoke with a Manager to request a refund of the unnecessary parts as per the first technician's misdiagnosis which she refused (Ella is the Manager's name). I would have happily paid for the service call of $70.00 but instead fell victim to their error and incompetence. Unacceptable. As an FYI to home owners; my dryer was humming but not spinning due to the motor sticking. With a little hand movement of the bowl inside, the motor will spin the dryer without having to replace the motor.
- Approximate cost of services:
- $446.00