Appliance Repair Team Inc.

I CALLED THE "APPLIANCE REPAIR TEAM" (GTA LOCATION) FOR WHAT I MICROWAVE PROBLEM (IT STILL HAD POWER BUT WOULD NOT TURN ON) - THEY TOLD ME THAT IF THEIR TECH WAS NOT ABLE TO REPAIR THE MICROWAVE THEY WOULD ONLY CHARGE ME $80+HST (BASIC SERVICE CALL FEE) WHICH I THOUGHT WAS FAIR. SO THE REPAIR GUY SHOWED UP SAME DAY - HE IMMEDIATELY DIAGNOSED IT AS AN ELECTRONIC DOOR SWITCH PROBLEM AND HE SAID IT WAS A VERY SIMPLE FIX - HE WORKED ON THE MICROWAVE FOR ABOUT 15 MINUTES - HE COULDN'T FIX IT - HE THEN GAVE ME A QUOTE FOR A NEW MAIN BOARD AND THE COST OF THE BOARD (WITHOUT LABOUR) WAS MORE EXPENSIVE THAN THE COST OF A NEW MICROWAVE - I SAID FORGET IT AND I ASKED HIM FOR THE BILL TO SETTLE UP THINKING IT WAS JUST THE STANDARD SERVICE FEE ($80+HST) BUT INSTEAD HE GIVES ME A BILL WHICH INCLUDED AN ADDITIONAL CHARGE FOR A REPAIR AND A PART THAT DIDN'T FIX THE MICROWAVE - HE SAID THAT HE INSTALLED A REPLACEMENT DOOR SWITCH (NOT TRUE) BUT ALL HE DID WAS SPLICE 2 WIRES TOGETHER AND THE MICROWAVE STILL DIDN'T WORK. THE TOTAL BILL CAME TO $300 (INCLUDING HST) WHICH I REFUSED TO PAY BUT I DID PAY THE AGREED-ON DIAGNOSIS/SERVICE FEE ($80+HST) AND THEN I DISPOSED OF THE STILL BROKEN/UNUSABLE MICROWAVE. I CALLED THE MAIN OFFICE OFFICE TO COMPLAIN ABOUT THE SUB-PAR SERVICE CALL - THEY WERE TOTALLY UNSYMPATHETIC AND THREATENED TO SEND A COLLECTIONS COMPANY AFTER ME IF I DIDN 'T PAY THE MINOR BALANCE (JUST OVER $200). THIS IS THE WORST APPLIANCE COMPANY ON THIS PLANET AS FAR AS I AM CONCERNED. DO YOURSELF A FAVOUR AND DO NOT CALL THE APPLIANCE REPAIR TEAM FOR ANY APPLIANCE SERVICE WHATSOEVER - IN MY OPINION, BASED ON MY EXPERIENCE AND FROM THE OTHER HOMESTARS REVIEWS - IF YOU DO USE THE "APPIANCE REPAIR TEAM" YOU WILL REGRET IT!! NOW I UNDERSTAND WHY THEY HAVE AN EXTREMELY LOW HOMESTARS RATING. - DON'T TAKE MY WORD FOR IT - CHECK IT OUT YOURSELF. NOTE TO MYSELF - I SHOULD HAVE CHECKED OUT THE "APPLIANCE REPAIR TEAM" WITH HOMESTARS BEFORE CALLING THEM IN THE FIRST PLACE. LIVE AND LEARN.