Nerds2 You

Computer Repairs and Support
at your home or business AB T5T5L4
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88%

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Reviews for Nerds2 You

Average customer rating:
8.9 10 (96 reviews)

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David Wulf
David Wulf
1 review St. Albert, AB
4/10

Computer duplication and software removal.

I do recommend Nerds2You for people during COVID and those unable to travel, however, when Claudio arrived at my home, over 1 hour late he was very belligerent and put me down many times with rude comments which I didn't bother arguing about. He asked me what search engine I used and I told him Yahoo which he said, wasn't and maybe I didn't know the difference between a portal and a search engine. Again, I didn't want to argue, however Claudio, Yahoo! is an Internet portal that incorporates a search engine and a directory of the WWW. If you want a put-down service, then Claudio is the perfect technician.
I got very tired of his so-called intelligent put-downs that I cut short our appointment and when he presented me the bill for which I feel I was overcharged, as to the real-time he provided his service, between answering his phone calls and not deleting all the background stuff that was left and still running on the programs he was supposed to have deleted. It's nice that he provides this type of service, but I don't want him in my house to tell me how smart he is and how dumb I am. I have during my professional career, started and ran many large companies over my 45 years in business, and no matter how smart Claudio thinks he is, I would have fired him if he treated any customers like he treated me!
Regrets,
D. Wulf

Approximate cost of services:
$225.00
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Marta in Edmonton
Marta in Edmonton
1 review Calgary, AB
0/10

Computer repair

I normally wouldn't think of making a public statement like this, but I figured if it saves someone the grief then it's worth the trouble.

I recently had Claudio from Nerds 2 You come into my home to fix my computer because of a keyboard and mouse pad connectivity problem. In order to do my editing I basically had to use an external mouse rather than the mousepad. Annoying, but other than that, my computer was in good condition. I read this company's reviews and everything looked pretty legit.

When he visited he told me it was a cable problem and proceeded to dismantle my computer in attempts to repair it. He also told me my battery was "pretty much fried and about to catch fire" and I should order a new one together with the new cable.

He kept talking about how Macs are the worse computers out there and they all fail the same way. Now, I'm not computer savvy at all so what I didn't realize at the time is that he had destroyed the original batter by forcing it out and that's why he was ordering a new one.

When he returned to install the parts a few days later he told me the new cable wasn't working and he needed to reorder the cable as it was "probably a manufacturing problem" but it would be just a couple of days.

Several days passed and I didn't hear from him. I do editing work so without a properly working computer, I had my clients anxiously waiting to get their packages in a timely manner. I called him to ask what was taking so long and he replied he'd never heard of a photographer not using a mouse to edit, so he thought I was ok to wait. I was ticked off so he offered to "squeeze me into his tight schedule for the following week"

When he visited next he worked on it for a bit and then proceeded to inform me that this was actually not a cable problem but he could order more parts to repair it. But if I did not want to spend the money he'd reimburse me for the cable and battery. At this point, I wasn't convinced he knew what he was talking about and told him to just leave it there. So he put the old battery back and left.

This is when the fun began as my computer started constantly crashing and giving me error messages. Now it cannot be moved or even touched sometimes without it crashing. I called him back immediately to let him know what was happening and sent him an email with screen-shots of all error messages. His response: "oh how odd, I've never heard of a Mac giving these kinds of errors". Then his phone "glitched" and the call got disconnected.

When I called back it went straight to voice mail. I have since left several messages on his phone. No response. So basically (I'm a bit embarrassed to admit) I paid this person to come and break my working computer.

For a company that advertises "Being Best in Edmonton 2 years in a row", this unprofessional behaviour is completely outrageous. And I felt it should put out there. People get away with these kinds of things because people like me are too mad (or embarrassed) to speak about it. Sorry pal, this is NOT ok. So, lesson learned, but this is my review of your "services" and it's going everywhere. Hopefully, it'll save others some grief and money.

Approximate cost of services:
$50.00
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Private User
Private User
Private User reviews Edmonton, AB
3/10

Laptop fix

Claudio, came and initially was good. He got my sage up and running and that was my major concern. In the process my office software was lost. I called him and requested he come and locate and reinstall the files. he was reluctant but did come. He did nothing, but left me a note to say that I would have to buy a new program. I called him and asked why he did nothing. He tried to tell me that he spoke to another worker who told him that he did not know if we had discs so Claudio left. I asked him why he didn't just call me. He tried arguing to defend himself, once he became belligerent I hung up. I got someone else in to fix it which took about 10 minutes. Not impreessed with this Claudios customer service, or lack there of!

Approximate cost of services:
$200.00
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Benjamin in Sherwood Park
Benjamin in Sherwood Park
0 reviews Sherwood Park, AB
10/10

Laptop Repair

Laptop was overheating, called Nerds 2 You and had a technician come the same day. He took the laptop apart, cleaned it out, and checked the parts very thoroughly. He fixed the thermal paste on my CPU and also managed to catch the RAM being a bit dislodged. All for a reasonable price!

Approximate cost of services:
$100.00
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Company Response

Thank you for the opportunity to help you out, I really appreciate the business!

Patrick in Edmonton
Patrick in Edmonton
0 reviews Edmonton, AB
10/10

Computer Maintenance/Troubleshooting

Speed for repair took more time than I thought because of complex issues with computer.
I found Claudio very patient and he was able to solve all the problems on my PC!
Yes I would recommend this company and Claudio to others
He told me to try to do one thing at time and not overload my computer with too many things open at one time.

Approximate cost of services:
$200.00
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Company Response

Thank you Patrick, I really enjoyed working with you.

Private User
Private User
Private User reviews Bradford West Gwillimbury, ON
10/10

Prompt efficient service

Very happy with Nerds2You prompt service. My computer issues where solved(3 computers) on the day of the requested service call at a reasonable price. Nice to have someone show up for their appointed time and solve my computer problems.

Approximate cost of services:
$276.00
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Company Response

Thank you very much, I'm very happy that I was able to help you out, it was a pleasure meeting and working with you.

T6J 7A3 in Edmonton
T6J 7A3 in Edmonton
1 review Edmonton, AB
8/10

fixed word processor on iMac.

I struggled with my word processor (iMac) , really needed it, and connection to printer wasn't working that well either. Claudio fixed both, he's very knowledgable. He was readily available and it didn't take long for him to do his work. Thank you very much, Claudio. I'd happily recommend him .

Approximate cost of services:
$150.00
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Company Response

Thank you very much for your business, I look forward to working with you again in the future!

Max E in Edmonton
Max E in Edmonton
1 review Edmonton, AB
10/10

Screen Badly Cracked

My laptop's screen was pretty badly cracked at the start of the school year, and it unfortunately got worse over time until the entire screen was just dead pixels. I needed the laptop to take notes, so I needed a fix fast. Thankfully, Claudio was super quick to reply and after he had gotten a screen in on a Friday, an appointment was set up for the following Monday! It took him about 12 minutes tops to exchange the screens, and the price was half of what other repair companies are charging, which is super helpful for a university student. Overall excellent service, and he came to me!

Approximate cost of services:
$178.00
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Company Response

Thanks again for your business, it's truly appreciated, I'm happy that I was able to get you back up and running!

Nannyelle in Edmonton
Nannyelle in Edmonton
1 review Edmonton, AB
10/10

Ipad, kindle

Very promp,listened to my concerns, fixed the problems in a very professional way. I am very pleased with the service I received, well worth the money. Now I am back to reading my kindle.

Approximate cost of services:
$100.00
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Company Response

Thank you so much for your business and the kind words. It truly was a pleasure to meet you and am very happy that you enjoyed the service!

Private User
Private User
Private User reviews Edmonton, AB
10/10

2 laptops scanned and cleaned

Claudio fit me in to his very busy schedule at the last minute and I am very appreciative of that.

He cleaned up 2 Mac laptops that were potentially infiltrated with malware.

He was efficient and friendly.

So far no problems with malware !!

Approximate cost of services:
$170.00
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Company Response

Thank you very much for your business and taking the time to write a review , it is greatly appreciated.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Nerds2 You

Nerds 2 You is the fastest way to have your computer issues resolved in the Edmonton area. We come to your location and get the work done usually on the first visit, either same day or within 2 business days.
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