Aire One (Aire One) Heating & Cooling

This company did an amazing job from start to finish. Customer service set it off for us and the install topped the cake. The administrator was so knowledgable about each product and our sales guy wasn't the typical door knocker you would expect, very down to earth and not pushy at all also did his very best to get us the best price possible. The installers did everything we wanted even though it seemed like a complex job, with no issues the job was done in about 5-6 hours and we are warm and toasty! Thanks again for our systems we love them and will be reccommending your company to everyone.

Service has deteriorated a lot recently and doing the required maintenance can be frustrating not to mention expensive. In general, the maintenance is an overcharge that one is forced to accept in order to keep warranties active. At this point, 15-20 minutes of furnace “maintenance” costs you about $135 (after a reduction!). I said “maintenance” because I am not sure what is really done in those 15 minutes. Presumably other companies do the same, but AireOne has perfected this into an art. Their maintenance prices have increased with about 50% in the last five years.

These people originally installed my furnace and water heaters...There were certainly tense moments.....Since being a customer for 4 year plus..The level of customer service had decreased....No focus to improve service or answer phone calls.... I don't know what to say....other than I will not recommend this company to friends or family.....I am looking at another service provide next year that appreciates my business.

Had Aire One come out to do the winter maintenance. The lady told us that the secondary heat exchanger was faulty and needed to be replaced 500.00 but they could do it for 450.00 cash.I asked how this is possible as it is only 6 years old. She told me it was a big job 2-3 hours work and sometimes send 2 people. Kyle came at 2.30 pm on the wed.and at 3.20pm came up from the basement and said he was finished.I asked how this was possible as he did the maintenance as well No answer. We have an extended warranty and the office told me that I should have read the fine print. We will never use them again Ever. I called Kansas to complain and the Toronto Johnson Control York said they would investigate.That was last Friday.Haven't heard back.We are seniors on a fixed income. My husband is 77 yrs old and is very stressed by this. We put the furnance on and the blower isn't working.Kyle is coming tomorrow.What do we do now? We need a new honest service provider.

Great Service. Miss communication on the salesman's part as the unit was to be installed on brackets as house was not graded. Service guys returned to the shop and picked up the brackets and covered the cost. Best Price and Best Warranty in the Durham Region after 2 months of thorough reviews and talking to about 20 different installers, settled on a York unit.

I recently got several quotations for the replacement of my 13 year old defective builders grade furnace and air conditioner. Aire One came in several thousand dollars less that the other quotations and installed two days later. The installation team were polite and efficient. They had a very difficult time installing the new exhaust pipe over a finished California basement ceiling, however the completed this without making more than 2 holes and a minimum of mess. They took a long time to get the new pipe in, which put them behind in time, they left around 7pm.
On checking the air conditioner we found that it was not lowering the temperature in the house. I called service and a technician came out the next day and fixed the problem (not enough coolant). I presume that the installers were running very late and did not have time to get more coolant.
All works well now, the high efficiency furnace runs great and is very quiet, the air will have to wait until next year to get a good trial. Overall a good experience, a good price, a difficult install over 20 feet of finished ceiling.

My Central AC was originally installed by Aire One by the first owners of the property. The unit is still under warranty as the documents say it has 10 years warranty. So I called them up to make an appointment to check why my AC is not cooling my house. When the technicians arrived, they first checked the outside AC unit. I asked if it was low on freon due to leak and they confirmed it was fine and nothing is wrong with it. So they proceeded to my basement and opened up my furnace/AC. They said that I need to replace my furnace motherboard that controls the AC blower. They mentioned that my AC was not cooling/blowing any cold air because the blower is not turning on when I turn on my AC on cooling. Note, they didn’t even use a multi-meter to confirm if the board is in fact faulty. They left after about 20 minutes and told me to make an appointment to replace the “Bad Control Module”. When I got a call back from their boss, he quoted $650 + taxes to replace the board and labour. He also mentioned that that part is not under warranty and only the compressor is. I was shocked how much it was as I already paid the diagnostic fee of $99+ taxes already. So I decided to wait and get a second opinion as I didn’t want to blow that much money. I had another company come by and they found out that the freon was leaking and blocked heating duct intakes(My Fault). They even checked the board with a multi-meter and confirm there’s absolutely nothing wrong with the control board.

I read several of the negative reviews and sweated about my wife dealing with the service tech when he showed up. We called before 10am and had a same day appt between 2-5pm. Guy showed up at 4pm, was fast, friendly and professional. Replaced a part and had us back in cool air by 4:45. I would recommend this company if all their service techs are as good as the one we got.

The two installers left one heck of a mess to clean i.e.
- left their tools on top of the new HE washer/dryer
- Dirty hand marks on the walls
- Left door open and had to deal with flies/mosquitos
- Used basement washroom window to bring in items and then used soap and my handtoweling for their own use
- They had problems getting thermostat going & told me would have to replace line
- Had to boot them out at 11 p.m. as they still were not finished with the work and in a.m. my husband replaced the batteries in the thermostat & turned on furnace switch...it worked.
-Contacted Aire One and they sent Dave & Chris..They were fantastic and for my troubles received A/C Cover.