New furnace - but short cycles
Too much NEPOTISM for a consumer to get anywhere in terms of service because they get the sale and it ends there! Sales Rep was quick to sell new furnace - Slow to provide any customer service. Furnace short cycles but they refuse to do anything about it - they said my 80 year old house was just too old.
We were told that there were over 30 installers and 8 offices - never mentioned that it is a franchise owned by family and previous workers. This particular franchise only has one service man, one installer and an assistant and the sales rep is somehow related to the owner.
They presented well in the beginning and it went down hill from the moment I signed the work order. The installation was delayed a day (I had to take another day off work), the installer was not told to arrive at the scheduled time, they left a mess in the furnace room, did not tape the ducts properly.
I gave the two installers lunch, snack, coffee and they give me a 12 inch piece of metal tape to seal any areas that I saw needed to be taped! We had to seal all the duct joints that the installer left untapped and used almost all the metal tape roll that we bought at Rona.
When we noticed that the furnace was short cycling the sales rep washed his hands of the matter and sent the installer he said that the installation was done perfectly - but of coarse he would - it’s HIS installation!
After much insistence they sent the service man - he came very late at night and yawned his way into the many reasons he felt that the furnace was would not run long enough to maintain room temperature - never once went to the furnace room to examine the furnace or its' installation.
The weather got warmer so we will now wait for the winter to come and get York involved and any other associations. I have never worked with such an unprofessional company in my life.
NEVER will I recommend them - I cringe every time I see their ads in the mail - what a shame of a company!
- Approximate cost of services:
- $2,000.00
- Company Response
We are truly sorry to hear that you've had such an unusual experience with our company. This is not typical of Aire One as we've been in business for over 20 years and are a member of the BBB in a very good standing. I would like to inform you that we've been under new management as of March 2009 and will do our very best to try to win back your confidence and correct any outstanding issues.