Revolve Furnishings

Furniture
7070 11 Street SE Calgary AB T2H 3B5
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Revolve Furnishings
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52%

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Reviews by rating (past 12 months)

Reviews for Revolve Furnishings

Average customer rating:
4.4 10 (23 reviews)

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S in Edmonton
S in Edmonton
1 review Edmonton, AB
0/10

Horrible experience-RUN FROM THIS STORE

Horrible experience with this store.

I ordered custom made furniture in July. 3 months later, I was called by Sam advising the fabric I chose is no longer available for this model. Now I have to wait another 3-4 months to have it with a different fabric.
Some other furniture I ordered was missing in the delivery and Sam pretended I did not buy such furniture, asking me for proof. Not all the time I keep the invoices and had to waste my life by looking for invoices since Sam refused to look in the computer, perhaps banking on the fact not all the clients keep all the invoices.
Also, the same employee, Sam, used deceptive practices to sell me a bed, stating the bed was new from the box and was in the back. He showed me a bed on the show room stating that was a bad bed and my new one won't have defects. When having delivered, I noted he sold me the defective bed. Sam again started more nonsense talks to cover up his dishonest practice.

I feel like being robbed, spending my saving without receiving much, except promises.
Stephanie , who looked in my invoice, started to be rude and defensive with me, no apology. I advised her I would write an online review if she refuses to listen to what I say. her answer was " Thats fine "

There are many stores that sell furniture in Calgary, just save yourselves some peace and go somewhere else.

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Private User
Private User
Private User reviews Calgary, AB
10/10

Furniture Purchase

Great service and selection! I have shopped at both the Calgary and Edmonton locations, all the stores are gorgeous and very well done. The staff are very friendly and professional. I will be shopping here again.

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Private User
Private User
Private User reviews Calgary, AB
0/10

This store does not stand behind thier product/customer service is awful

We purchased a couch here for over $2500 Couch came with wrong parts. It has taken over a year to get the correct legs!!!! Once we received the right legs, no actual screws/bolts were given to attach. No effort has ever been shown to make this right. Do yourself a favour and spend your $ elsewhere.

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Vieyra in Calgary
Vieyra in Calgary
1 review Calgary, AB
0/10

Terrible service

We bought a sofa, it arrived damaged and they will exchange it if we pay $149 to have it picked up... otherwise we must bring to they’re warehouse. What kind of customer service is that?!

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Baroni
Baroni
5 reviews Calgary, AB
10/10

TV Room Furniture

Bought a new sofa, coffee table and TV unit! Items look amazing, they weigh really heavy though (really heavy!), but that shows they're made from solid wood, not that MDF crap! Honestly couldn't be happier. Got a great deal on the sofa and the two units in gloss white are awesome!!! My picture below...
So, great pricing for the quality and no issues with the delivery guys. Just great and would certainly recommend them to anyone!!!

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Private User
Private User
Private User reviews Calgary, AB
10/10

Sectional and storage ottomans

We had a great experience shopping at Rrvolve Furnishings. We had great customer service and were very happy with our purchases. We would definitely recommend this store to our family and friends.

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Paul in
Paul in
1 review Calgary, AB
0/10

Customer Service is just one fib after another

Words cannot describe how bad my experience has been since ordering a dining room table and chairs. Every contact has exposed another complete falsehood. Not a concern in the world for inconvenience. Our table/chairs were inbound and then not, over and over again. In order to have someplace to dine at Christmas they sent us a scratched up 5 year old table with paint splattered chairs which they claimed were new. Don't waste your time - buy anyplace other than Revolve.

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Vince in Calgary
Vince in Calgary
1 review Calgary, AB
0/10

Sectional

Absolutely horrible. Don't ever buy anything from them. Bought the sectional from Revolve, arrived with frame issues on each piece. Leather quality is worst than the <$1000 you can get from other cheap furniture store. Wrinkle is so bad that we don't even want to use it. Asked for refund/exchange and got refused and told wrinkling is normal regardless how bad it is. They offered technician to fix the frame, which is 'great' as we paid full price for a refurbished item. Should have spent the $3000 on a vacation instead and used wood bench as our sofa.

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NK from Airdrie
NK from Airdrie
5 reviews Airdrie, AB
0/10

Warranty

My cousin bought $20k worth of furniture here to furnish his new house. When he decided the couch he'd bought for his rec room didn't match the style, I bought it from him. I brought the couch to my brand new place and it looked great! After a little less than a two years, the leather started to peel on one cushion. I emailed Revolve for warranty instructions, sent in my receipt, pictures, and tag numbers. The Revolve "warranty service" lady is awful. She beat around the bush for months, asking for details and just taking forever to respond. Finally, she sent my pictures to their warranty repair techs. She comes back with a response that he wrote that it "could have been from a spill, or wear and tear" and she couldn't honour the claim. Really?? I responded that I don't have children; I'm a two adult household and that no one has spilled anything. I assured her it had to be "wear and tear." I hadn't heard back for weeks. When I finally received a response, the warranty rep told me my warranty wasnt valid. Remember when I bought this brand new $6k couch off of my cousin? Well; apparently warranty is now voided. What? I said, this is ridiculous. I asked to see the "policy" that voided the warranty, in which time she said shed refuse to talk to anyone except the original purchaser. Next, I had my cousin call and tell her that he authorizes the warranty claim, and tells the lady of all of the stuff hes purchased from them and that this service over a $150 repair is ridiculous. She was very rude to him and failed to produce a "policy" that states this. I followed up in store, with the Cross Iron Mills manager who was going to investigate. Still no responses. I called and sent messages. Finally heard back - nothing he can do. I'm so disappointed. This happened months ago, and I haven't wrote anything, but it still frustrates me to this day. Pick a better place to buy your home furnishings! Their service is garbage.

1 of 1 people found this review helpful.
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Baroni
Baroni
5 reviews Calgary, AB
10/10

Living Room and Bedroom Furniture

I must have bought at least ten decent items from here now, I've not had one issue with anything!
My bed is totally solid, looks amazing, my living room sofa, coffee table and TV unit look stunningly gorgeous!

I've had nothing but excellent service from all departments.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Revolve Furnishings

Everyone is unique and your sanctuary should be an expression of your individualism. revolve’s certified designers are trained to help you determine what furniture will express your unique passions, desires and wants. How do you want to feel when you open the door to your home? How do you entertain ...
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