Horrible experience with this store.
I ordered custom made furniture in July. 3 months later, I was called by Sam advising the fabric I chose is no longer available for this model. Now I have to wait another 3-4 months to have it with a different fabric.
Some other furniture I ordered was missing in the delivery and Sam pretended I did not buy such furniture, asking me for proof. Not all the time I keep the invoices and had to waste my life by looking for invoices since Sam refused to look in the computer, perhaps banking on the fact not all the clients keep all the invoices.
Also, the same employee, Sam, used deceptive practices to sell me a bed, stating the bed was new from the box and was in the back. He showed me a bed on the show room stating that was a bad bed and my new one won't have defects. When having delivered, I noted he sold me the defective bed. Sam again started more nonsense talks to cover up his dishonest practice.
I feel like being robbed, spending my saving without receiving much, except promises.
Stephanie , who looked in my invoice, started to be rude and defensive with me, no apology. I advised her I would write an online review if she refuses to listen to what I say. her answer was " Thats fine "
There are many stores that sell furniture in Calgary, just save yourselves some peace and go somewhere else.