Augusta Movers Toronto Inc.

Moving & Storage
Toronto ON M4H 1M6
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HomeStars  >  Moving & Storage in Toronto  >  Augusta Movers Toronto Inc.  >  Bad move but great customer service
Sid from Toronto
Sid from Toronto
2 reviews Toronto, ON
10/10

Bad move but great customer service

I re-hired Augusta after a positive experience the first time. However the guys Dinko, the owner, sent me the second time were slow and took 2 extra hours to get out of my apartment. The whole move could have been done in 2 to 3 hours but ended up taking 5. It took 4 hours just to get out of my 1 bedroom apartment alone. After calling Dinko sometime during the move out - he met us along with another guy at the destination and we were able to move everything in quickly within an hour. While the move wasn't ideal his customer service was excellent and went way beyond what I normally have experienced. He was extremely remorseful about everything and wanted to get everything fixed right away. I appreciated his concern even after we were all moved in and he did this with nothing but a positive attitude. Since we couldn't fit everything in the first trip - we went back to the old place and moved things on a second day in his personal truck. This is why I would continue to recommend him and use him again if we have to move in the future.

Approximate cost of services:
$300.00
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Company Response

Thank you for your 10 star review on our services Sid!
We apologize for the mishap!
One of the movers worked long hours the day before and we should have not scheduled him to work the next day. Management take full responsibility for that! :( However, the minute you called to notify us about the situation we sent you two additional movers to complete the project safely and on time. No human is perfect, mover or not, but that is why we concentrate on our customer service and always make sure the end result is a satisfied customer. Thank you once again for your repeat business and for recommending us! We hope we get the chance to impress you even more in the future.
Best of luck with your new home!
Augusta Movers Toronto team