Less than a year after they completed the project, the flooring started to form bubbles. I contacted them regarding this and was told that this was due to the moisture coming through the concrete floor and that it would not be covered by the warranty. While the warranty is active for 10 years from the date of purchase, they add that it is "per management's discretion." When I asked them about the flooring, they offered nothing. I did not expose my garage to winter conditions or any other unreasonable conditions for a garage for extended periods of time. It makes question what warranty they actually offer, if they are unwilling to replace what seems to be defective work.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your feedback. The situation with your floor is unfortunate but we absolutely stand behind our warranty and our product. As with any warranty, there are specific limitations/exclusions and moisture/effervescence is one of them. Despite this exclusion we were prepared to remedy the situation by re-coating the floor using a waterproof membrane prior to application of the polyaspartic coating. The only cost to the client would be the membrane. All other labour and materials would be at the company's expense. I would be more than happy to discuss your situation and find an agreeable solution. Our company complete hundreds of projects ever year and when issues arrive, we are prepared to deal with every individual in a professional manner. . You can reach me directly to discuss further.
Regards,
Aaron Cash
905-856-7175 ext. 276