We rented a hot tub for a week from edmonton hot tubs. Very disappointed with the company and would not recommend to anyone. First off our tub was to be delivered on dec 26. They called us to see if we could do dec 27 instead. Thats fine. Then they said it would be delivered by noon on dec 27. We waited around all morning and no tub. So we called and they said they were running late and would have it to us by 2:00. The tub ended up getting delivered at 3:30. Then we were told that it would only take 3 hrs to heat up. It took 6 hrs so the first day we were unable to use it at all. Then we realized we were losing water and had to constantly top up the tub which in turn took time to heat up the water so that we could go in it. We called the company and they came out the next day to figure out the problem. Faulty manifold apparently. So they replaced the part and we had no more water loss. But because of all the heating that we had to do over the first couple of days we ran out of propane. So the next day they brought by another tank. Obviously the tank was not full as it ran out in a day. When we called the next morning to tell them we were out of propane we were told that they were in the north end of edmonton and that they would not be able to hep us. What??? so, there we were, out of propane with a cold tub. What kind of company would just say umm sorry we can't help you today. Especially with a hot tub rental. So, overall we were unable to use the tub for nearly half the time that we had it. Oh yah, and I mentioned to them that we found broken glass shards in the tub and they did not care. I wrote the company an email with my concerns hoping that they would give us a n extra day or two on our rental or perhaps to charge us less for the issues we incurred but there was no response. I think word of mouth goes a long way and this company really did not seem to care about customer service in any way.
- Approximate cost of services:
- $500.00