Royal Van Lines, Inc.

We moved from Toronto to Kingston on the long weekend end of June/beginning of July 2012. I say this because to be fair to them, it is the busiest moving weekend of the year, or so I'm told. We have moved around a lot and honestly have never had a bad moving experience until this one. We chose this company because we thought it was reputable. The day of our move, the truck arrived late. We were ok with this as we were not anticipating our stuff to arrive in Kingston until the next day anyway. The truck was supposed to be packed and weighed (we were charged by weight), locked in a warehouse overnight and then driven to Kingston the next day. However, we learned late on our moving day that they wanted to deliver our items to our new house the next day at 7 am. However, we had made clear to the company at time of booking that our house did not close until that day so realistically could not expect to receive keys until the afternoon. When my husband complained about this, the Supervisor told him he was not aware that this was the typical turnaround when taking possession of a new home. How does he not know this if he works in the industry??? Despite my husband's frustration with the supervisor, it was agreed that we would receive our items the day following our move-in day. Not ideal and it meant we spent our first night in a hotel. When the truck arrived, it was not the same truck. It was obvious that our items had been removed from the original truck and then put onto another smaller one. We realized after a day or so that some of our items were missing like our patio table and chairs, some other chairs, a ladder and a box of my husband's underwear and socks. We waited to see if the moving company would contact us and they did not. After a week we called them and were told that they did have our stuff. I don't think we would have been told if we hadn't called them. A delivery time was arranged for a week later - 2 weeks after our moving date. We ended up getting the patio table and chairs but never did see the ladder or box of underwear and socks again. The delivery personnel were very nice and friendly but the sales rep never followed up with us regarding our complaints and the customer service supervisor was not pleasant to deal with.

I am long over due to write them a review! We've never hired movers before we were kind of unaware of what to expect therefore I kept calling my sales rep to get some advise. She was able to answer all of our questions. A day before big day, they called me to tell the time, one more time they went through what to take and not to take items. Until than I was not aware that we could not bring with us alchohol, so we had to get rid of all our alcohol bottles-our friends were so happy hear the news but we were not.I wish they should have told us before-this is only service improvement I would suggest them. So finally moving day came and went very fast before we knew all of the furniture were on the truck..We were told that it would take about 10 days to get there, we didn’t mind as we were driving to Toronto anyways.

A week after we reached Toronto we received a call to let us know that our truck arrived and we asked a right away delivery-10 days were very long without our furniture. We got money order for them , and people started unloading the truck-this time we had a smaller truck than what we had back in Banff. Everything seemed arrived and no visible damages. We are so relief that finally all the moving stress is gone..We are not planning anytime soon but if we needed we’ll be using Royal again..Thank you so much for everyone’s care and attention..

I would like to thank North American Moving for the professional job that their moving personnel did. My daughter moved from Victoria BC to Ontario and the movers accommodated her work schedule, making her call the last of the day, as requested. They arrived when they said they would, were polite, efficient and respectful of the property, both her personal property and the apartment that she was vacating. The moving personnel who delivered here in Ontario were equally polite, efficient and respectful of property. A runner was laid down to protect the carpeting from their footwear that was necessary because it was February. They moved the furniture and the boxes into the basement, placing them where indicated and left no marks on the walls, even when the dresser was difficult to get around the corner easily because of its size.
JC

I’m not in the habit of taking the time to write on-line reviews about a company unless the experience was particularly good or painfully bad. Our experience with Royal Van Lines was fortunately was particularly good. These guys knew what they were doing and did it well. They treated all my items (and me) with respect and care, nothing broke, they wrapped all my furniture, asked me where I wanted stuff placed, and made the move fun. They were an eclectic team of 3 that worked well together with a great vibe and positive attitude for such grueling work.

The cost was over what was estimated on the phone and it seemed to take longer than expected, but what it was worth it. Royal is definitely my mover of choice. Highly recommended.

A few issues arose but overall they dealt with the situation in a timely matter and was very happy with the results, Thank you royal van lines for your cooperation and service.

We just wanted to thank Royal Van Lines for all their help. We just received our family's belongins and it couldn't have gone smoother. With all your help through our move you made sure that we didn't worry about anything. It's been a pleasure to deal with them and we would certainly recommend Royal Van Lines to many. Many thanks again!