Royal Van Lines, Inc.

FACTS
1. 12 days delayed. We had to sleep on air mattress for 2 weeks.
2. My stuff did not depart toronto on time, I asked for updates 5 times with absolutely no answer. 13 days later, I was told the stuff did not leave toronto. I was shocked, but the only thing they said on that day was your stuff will leave with our next departure and nothing else. I was outraged cuz I was told they only do 2 deliveries a month to BC, that meant another huge delay. But they did schedule it sooner, 2 days later...
3. They are responsive to to phone calls and emails, but they always tell me they don't have information. When the booking agent said she'll get me the info in a week, and I call a week later, she didn't even try to get it. Every time they promise something x days later, when you call them x days later, they said they didn't start doing anything.
4. They paid compensation for the delay.
5. Both the booking agent and her boss lieed to me. I asked for a break down of the price I was asked to pay, to understand what's charged, so I could make the payment on the delivery date, and don't have to be calling them for any confusion with the price on the delivery day. Both the booking agent and her boss PROMISED a price break down before the delivery date, it DID NOT happen. I NEVER HAPPEN. (I've asked for updates many times) When I asked again, they didn't seem remember. I have ZERO respect for people who promise something FOR SURE but don't do it later. So, this is a straight liee to me.
6. Their tapes are $4 per roll. ($1.50 at Wallmart). Packing bags for sofa is $60 per bag. $15 at homedepot. They've used packing materal for things I already packed.
7. The price I was asked to pay had wrong charges, I was refunded later.
8. Lot of small damages on furniture. ($1000 value)
9 There's no way you can know that the weight of your stuff is your actual weight. You don't see it. They say it's offical scale, but who knows if they put in some gas before weighting your stuff. I know most movers do this, i just don't like it.

Now personal feelings
1. VERY FRUSTRATED!
2. The booking agent is always reachable, but it seems that she doesn't think you need what your asking for. So she doesn't do what she promises to do.
3. We exchanged about 70 emails for this move!
4. I don't get frustrated easily but I am with them.
5. I do recognize that long distance moving is a frustrated process for anyone. So I tried to be reasonable and have faith with them but I wished I had been more careful and asked for more updates.
6. They try not to give you anything in writing
7. VERY FRUSTRATED!!!

Advice for you if you're moving
1. Don't pack furniture, they will break
2. Sofa might be OK as they wrap them, but don't move TVs, wood furniture as they get thrown around a lot.
3. If you only have nicely packaged boxes, that's best, they can do those easily.

My wife and I spent a few weeks calling around and getting quotes from the various moving and van line companies. Royal Van lines was very helpful and more affordable than some of the other places we called. (We moved from Halifax to Toronto in October). Everything was picked up and delivered on time and they took very good care of our furniture. We had to store our stuff for a week and they provided that service for us as well. Overall we had a very pleasant experience.

very professional and friendly. It only took about 2 hours for them to move all my stuff into my new apartment and they were sure to be extra careful around my fragile items. Overall, I would definitely recommend them to friends of mine if they ever move.