Based on the good Homestar reviews I asked Doktor Handyman to do a small job of replacing the kitchen and powder room faucets. He gave a very good quote. On the day he was suppose to come he had an unfortunate incident but he called me right away to let me know he would be late. When it turned out he couldn't make it, he quickly found a guy to replace him and the other guy showed up promptly. But the other guy did a sloppy job and only gave excuses when I told him things didn't look right. I sent pictures of the finished work to Doktor Handyman and he quickly responded and told me the other guy will come back tomorrow (with my permission) and rectify all the issues to my 100% satisfaction. After the second visit, Casey checked with me again to make sure I was completely satisfied. He wants to make sure his customers are happy and deals with issues quickly.
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
I'm glad to hear the end result was to your satisfaction and can only emphasis that we do the job once and do it right. In this particular case, I'm sorry it took us two tries. I promise you it will never happen again.
Thank you!
Doktor Handyman
416-722-9550