The Furnace Room

Heating & Air Conditioning
Vaughan ON L4K
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HomeStars  >  Heating & Air Conditioning in Concord  >  The Furnace Room  >  Continued Service After Installation
D. Cook in Toronto
D. Cook in Toronto
7 reviews Toronto, ON

Continued Service After Installation

I must admit at first I liked this company when they came to install both my furnace and air conditioner in July 2014. The salesman was polite and the installers were friendly, clean and knowledgable. However that's were the GOOD SERVICE ENDS!
The first problem with my HVAC occurred winter 2015-16. The heating system failed to blow hot air throughout the house. I called for service and someone came out the next day (thus no heat overnight). Though the problem was fixed, I found the service person very rude. I wanted him to stay an extra 5-10 mins to make sure the heating was effectively warming the house. He refused to which was fine, but the way which he refused was unsettling. He told me I was trying to keep him "hostage!". I advised him that was not the case, and that I just wanted to make the house heated up as I didn't want to have to wait a day or two for service (as he said I would have to) if heat failed

The second incident occurred when a furnace fresher sold at Canadian Tire got sucked into the HVAC. The same serviceman came out (better mannered this time). Fixed the motor but advised I get a new blower motor installed. I told him that would be fine. He advised he would order it on the Monday (as he came on Saturday). It's been over a month of waiting. I have left messages. Talked to "customer service". And have even sent an email regarding the issue (and a payment issue which has been resolved). Customer service declare a motor would be rest by the end of the week for installation, however no call back or email back was made to me. Finally, after reaching the company today (Friday) , I've been assured service will take place next Tuesday evening. I hope this happens, but I strongly feel I should not have to chase after a company for more than a month.
My advice is to do your homework, which I did not. I went by reference of a good installation price. However, a sale is a sale but it's the continued service that is important. This is just plain LOUSY service!
I hope the company looks at these reviews and change their ways.

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