Pacific West Floor Decor

Floor Retailers
14625 - 108th Avenue Surrey BC V3R 1V9
Write a Review
Write a Review
HomeStars  >  Countertops in Surrey  >  Pacific West Floor Decor   >  kitchen countertop replacement
Don from Surrey
Don from Surrey
3 reviews Surrey, BC

First Review

6/10

kitchen countertop replacement

I have very mixed feelings about this company. At the beginning they said all the right things but the execution left a lot to be desired. We had an already existing backsplash that we wanted to save but we needed to get rid of our outdated countertop. They came to our house and spent an hour measuring (we even removed a small square of countertop on the right side of our stove so there would be no mystery about the measurements. On the day of installation, nothing fit properly. Even the square of countertop has to be trimmed to fit and a small portion of our backsplash had to be ripped out to get the huge piece of countertop to fit. On the plus side, the countertop is gorgeous and we love the look of it. The downside was that it didn't just slide into place. Their punctuality was not great, either. Despite the assurances of the installer that they would cover the cost of the damage to our backsplash, I never received a follow-up contact to see if I was happy with the work that was done. It was only $200 for our handyman to fix it and it wasn't worth it to me to get upset all over again to contact them. If you decide to go with this company, just be prepared to stay on top of them because once the cheque is cashed they vanish (at least they did in my case.)

2 of 2 people found this review helpful.
Was this review helpful?